TrustRadius

CallMiner Eureka vs. Provana Speech Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Provana Speech Analytics
Score 10.0 out of 10
N/A
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.N/A
Pricing
CallMiner EurekaProvana Speech Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallMiner EurekaProvana Speech Analytics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—We offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.
More Pricing Information
Community Pulse
CallMiner EurekaProvana Speech Analytics
Best Alternatives
CallMiner EurekaProvana Speech Analytics
Small Businesses
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Score 9.1 out of 10
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Medium-sized Companies
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Score 8.7 out of 10
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Score 8.7 out of 10
Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
CallMiner EurekaProvana Speech Analytics
Likelihood to Recommend
8.0
(5 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaProvana Speech Analytics
Likelihood to Recommend
CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
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Provana
Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.
Verified User
Anonymous
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Pros
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
Read full review
Provana
  • Organization
  • Cleanliness
  • Policy holding
  • Portability
Verified User
Anonymous
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Cons
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
Read full review
Provana
  • Sometimes slow to load
  • Maybe more user guidance
  • Needs more color
  • Staff list
Verified User
Anonymous
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Support Rating
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
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Provana
No answers on this topic
Alternatives Considered
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
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Provana
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.
Verified User
Anonymous
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Return on Investment
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Provana
  • Time
  • Money
  • Readiness
  • Expertise
Verified User
Anonymous
Read full review
ScreenShots