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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CamCard

    Score8.4 out of 10
    N/ACamCard is an online tool used to scan, manage, sync and exchange business cards. CamCard for Salesforce is also available for a mobile app.

    $7.99

    per month

    KronoDesk

    Score6.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

    $190.99

    per month 3 concurrent users (minimum)

    Pricing
    CamCardKronoDesk
    Editions & Modules
    Team
    $5.00
    Per User Per Month
    Business
    $12.00
    Per User Per Month
    Cloud
    $63.66 per
    per month per concurrent user
    Download
    $633.66
    per year per concurrent user
    Offerings
    Pricing Offerings
    CamCardKronoDesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum.
    More Pricing Information
    Features
    CamCardKronoDesk
    Incident and problem management
    Comparison of Incident and problem management features of CamCard and KronoDesk
    Feature
    CamCard
    -
    Ratings
    KronoDesk
    8.2
    1 Ratings
    0% above category average
    Organize and prioritize service tickets00 Ratings8.21 Ratings
    Expert directory00 Ratings8.21 Ratings
    Subscription-based notifications00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings8.21 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of CamCard and KronoDesk
    Feature
    CamCard
    -
    Ratings
    KronoDesk
    8.2
    1 Ratings
    2% above category average
    External knowledge base00 Ratings8.21 Ratings
    Internal knowledge base00 Ratings8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of CamCard and KronoDesk
    Feature
    CamCard
    -
    Ratings
    KronoDesk
    8.4
    1 Ratings
    5% above category average
    Customer portal00 Ratings8.21 Ratings
    IVR00 Ratings8.21 Ratings
    Social integration00 Ratings8.21 Ratings
    Email support00 Ratings9.11 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    Best Alternatives
    CamCardKronoDesk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CamCardKronoDesk
    Likelihood to Recommend
    8.4
    (6 ratings)
    9.1
    (1 ratings)
    User Testimonials
    CamCardKronoDesk
    Likelihood to Recommend
    INTSIG Information Co.
    For people on the road frequently and don't have time to set down at a computer right away this is a good choice, especially on a individual basis. It really isn't ideal if you are trying to capture LARGE amounts of business cards though. If you are in need of something that would allow you to capture more than 5-10 cards at a time, I would look for another product.
    Incentivized
    Read full review
    Inflectra Corporation
    I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
    Read full review
    Pros
    INTSIG Information Co.
    • The image capture is great and it captures the back side which some apps do not allow.
    • It allows you to add notes and details and keeps the image of the card so it is easy to connect all the pieces for followup!
    • It offers a nice variety of sort options which is really helpful if you remember the company but not the name of the person!
    • It exports seamlessly into our CRM.
    Incentivized
    Read full review
    Inflectra Corporation
    • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
    • The overview and tracking are most important to me.
    Read full review
    Cons
    INTSIG Information Co.
    • Scans are far from reliable.
    • It seems to just make some obvious spelling mistakes that the AI should be able to figure out.
    • Struggles with complex graphics on business cards.
    Incentivized
    Read full review
    Inflectra Corporation
    • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
    • A quick issue entry with the most important information would be helpful.
    • A "live" report that can contains my current "hot" issues would be helpful.
    Read full review
    Alternatives Considered
    INTSIG Information Co.
    ABBYY business card reader was used one time so I don't have a ton of data. Personally, I felt CamCard was much more user-friendly. I like basic, simple, and easy to use tools. CamCard was it for me!
    Incentivized
    Read full review
    Inflectra Corporation
    Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
    Read full review
    Return on Investment
    INTSIG Information Co.
    • Due to CamCard's low cost, I have found it to provide a positive ROI for me. Looking at the cost of business card scanners like ScanDisk provides the cost can be $150+.
    • CamCard has also allowed me to reduce the time of manually inserting contact information from the contacts that I meet, and since time is money, it has saved my organization labor time.
    • Finally, having the ability to use CamCard on my phone, it prevents me from loosing business cards and contact information that I need.
    Incentivized
    Read full review
    Inflectra Corporation
    • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
    Read full review
    ScreenShots

    KronoDesk Screenshots

    Screenshot of an example dashboard.Screenshot of the knowledge base.Screenshot of the reporting interface.Screenshot of the support forums.