CamCard vs. KronoDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CamCard
Score 8.4 out of 10
N/A
CamCard is an online tool used to scan, manage, sync and exchange business cards. CamCard for Salesforce is also available for a mobile app.
$7.99
per month
KronoDesk
Score 6.9 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$10
Per User per Month
Pricing
CamCardKronoDesk
Editions & Modules
Team
$5.00
Per User Per Month
Business
$12.00
Per User Per Month
20-User
$10
Per User per Month
10-User
$16
Per User per Month
Single
$19
Per User per Month
5-User
$19
Per User per Month
3-User
$23
Per User per Month
10-User
$49
Lifetime License per Seat
5-User
$59
Lifetime License per Seat
3-User
$66
Lifetime License per Seat
1-User
$79
Lifetime License per Seat
20-User
$4,999
Lifetime License (unlimited seats)
Offerings
Pricing Offerings
CamCardKronoDesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CamCardKronoDesk
Top Pros

No answers on this topic

Top Cons
Features
CamCardKronoDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
CamCard
-
Ratings
KronoDesk
8.2
1 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings8.21 Ratings
Expert directory00 Ratings8.21 Ratings
Subscription-based notifications00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings8.21 Ratings
Ticket creation and submission00 Ratings8.21 Ratings
Ticket response00 Ratings8.21 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
CamCard
-
Ratings
KronoDesk
8.2
1 Ratings
6% above category average
External knowledge base00 Ratings8.21 Ratings
Internal knowledge base00 Ratings8.21 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
CamCard
-
Ratings
KronoDesk
8.4
1 Ratings
10% above category average
Customer portal00 Ratings8.21 Ratings
IVR00 Ratings8.21 Ratings
Social integration00 Ratings8.21 Ratings
Email support00 Ratings9.11 Ratings
Help Desk CRM integration00 Ratings8.21 Ratings
Best Alternatives
CamCardKronoDesk
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises

No answers on this topic

Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CamCardKronoDesk
Likelihood to Recommend
8.4
(6 ratings)
9.1
(1 ratings)
User Testimonials
CamCardKronoDesk
Likelihood to Recommend
INTSIG Information Co.
For people on the road frequently and don't have time to set down at a computer right away this is a good choice, especially on a individual basis. It really isn't ideal if you are trying to capture LARGE amounts of business cards though. If you are in need of something that would allow you to capture more than 5-10 cards at a time, I would look for another product.
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Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
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Pros
INTSIG Information Co.
  • The image capture is great and it captures the back side which some apps do not allow.
  • It allows you to add notes and details and keeps the image of the card so it is easy to connect all the pieces for followup!
  • It offers a nice variety of sort options which is really helpful if you remember the company but not the name of the person!
  • It exports seamlessly into our CRM.
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Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Read full review
Cons
INTSIG Information Co.
  • Scans are far from reliable.
  • It seems to just make some obvious spelling mistakes that the AI should be able to figure out.
  • Struggles with complex graphics on business cards.
Read full review
Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Read full review
Alternatives Considered
INTSIG Information Co.
ABBYY business card reader was used one time so I don't have a ton of data. Personally, I felt CamCard was much more user-friendly. I like basic, simple, and easy to use tools. CamCard was it for me!
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Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
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Return on Investment
INTSIG Information Co.
  • Due to CamCard's low cost, I have found it to provide a positive ROI for me. Looking at the cost of business card scanners like ScanDisk provides the cost can be $150+.
  • CamCard has also allowed me to reduce the time of manually inserting contact information from the contacts that I meet, and since time is money, it has saved my organization labor time.
  • Finally, having the ability to use CamCard on my phone, it prevents me from loosing business cards and contact information that I need.
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Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Read full review
ScreenShots

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums