Cass Telecom Expense Management (TEM) vs. Valicom Clearview

CASS Telecom expense management system provides a complete solution to manage the telecom expenses, service providers, and setting up of personal and company devices to the company plans. The provider has various range of plans to work around and choose from—a friendly application to manage telecom expenses. The team at CASS has been fantastic to work with. They really do a great job in terms of streamlining the Telecom Expense Management process and helping our company find ways to reduce our Telecom expenses.

Incentivized

Like most platforms, its only as good as how well and how often you use it. It definitely is a good platform for pushing out content to your employee base or team. You need to have a decent size list of people to realize its true capability/value/reach. It requires someone to be regularly loading in content for shares and pushing them out to the individuals. But either from an email or when logged into the platform, a share can be done with just a few clicks

Incentivized

• Invoice Payments.
• Streamlining the Telecom Expense Management process.

Incentivized

• Custom Reporting Capability
• Inventory Management
• End-to-End Invoice Processing
• Greater Visibility with Dashboards
• Invoice Imaging & Archiving
• Contract Tracking & Change Management

Incentivized

• Initial integration and configuration took some time.
• Modernize portal.
• Limited customisation available.

Incentivized

• Can be slow to load larger data sets
• Invoicing templates feel a little clunky
• API integration needs improvement - works but only on a basic degree

Incentivized

2 reasons - 1 the Clearview team was seamless in our buying process. 2 - we have it implemented and it would be very difficult to transfer directly when in a growth phase.

Incentivized

The user interface is fairly intuitive. It's not hard to find your content, set up your shares, or view your results/analytics. As mentioned, the content available for sharing within Clearview isn't great, but I don't place a ton of value on that, as this is likely intended for more sharing of original, unique content. I do think there still can be some improvements made to setting up shares across multiple platforms at the same time, but overall, it does the job fine

Incentivized

I couldn't ask for better support. Everytime I have a question or concern, I talk to a real live person, and it is always the same project manager or the same supporting analyst if he is out of the office. They really feel like a part of the team since we connect and communicate regularly. I honestly don't think you can find this type of support anywhere today in such an automated world.

Overall the functionality and feature set of Cass Telecom Expense Management (TEM) was seen as greater than the alternatives that were assessed at the time. Furthermore, the pricing of the platform was also competitive, which made it an easy decision to choose Cass as the platform that we would select.

Incentivized

With brightfin, it is tough to remember where to go for everything, it is not easy to search for things that you need urgently because you will have to keep some time in hand to get to the relevant details. I often find myself looking around and wasting time in selecting the wrong areas and thus navigating the site can be confusing for a new user. Searching through is certainly not simple and much more complicated as compared to Clearview where you simply glide through for the needed information.

Incentivized

• Streamlined existing processes enabling employees to work on the things that are important.
• Enabled us to find new ways to reduce Telecom costs.

Incentivized

• Positive. The cost up front is usually 0.5% - 3% MAX and savings are usually upwards of 15% - 30% so there is a massive ROI.
• The dedicated staff that supports the tool in the background is extremely helpful to address concerns and even requests for custom reports, completely free which is nice.