User Friendly & Superior Service
July 07, 2020

User Friendly & Superior Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Clearview

There are endless ways to leverage this tool which makes it a very intuitive asset to the TEM strategy. For example, you are able to track all assets and IT inventory within the platform and their correlating contracts, contract expiration dates, and everything involving the invoice processing side of those IT inventories. Clearview also tracks regularly processed invoices like utilities and the correlating services offering the payment of these invoices at no additional charge with frees up internal staff to focus on more rewarding/less mundane tasks. Having one central location to track IT assets, process invoices and route the approval for invoices to get paid streamlines internal workflows.
  • Tracking wireless, wireline, WAN, servers, and other inventories for corporate transparency.
  • Controls Costs - NO late fees because each invoice is tracked and approved and paid on time.
  • Accessed via SSL/SSO web so there are no security issues or IT bottlenecks.
  • Refreshed and updated design which amplifies the user experience.
  • Run by a smaller TEM so they are more helpful and dedicated to your needs, versus the big box stores that automate everything or pass you back and forth between representatives.
  • Positive. The cost up front is usually 0.5% - 3% MAX and savings are usually upwards of 15% - 30% so there is a massive ROI.
  • The dedicated staff that supports the tool in the background is extremely helpful to address concerns and even requests for custom reports, completely free which is nice.
Clearview is designed and supported by a dedicated team of experts and continuously improving. I receive notifications every other week or at least every month on some of the enhancements and updates that are formally released for us to use.

Clearview's large competitors usually have gone through a handful of merges/acquisitions and float around a handful of software options which complicates the decision-making process and draws concern that they may continue to merge or even dissolve. Clearview is run by an independent, private organization that doesn't sell-off which is nice.
I couldn't ask for better support. Everytime I have a question or concern, I talk to a real live person, and it is always the same project manager or the same supporting analyst if he is out of the office. They really feel like a part of the team since we connect and communicate regularly. I honestly don't think you can find this type of support anywhere today in such an automated world.

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Clearview is very customizable by the supporting staff for each client which creates a unique experience for each client. For example, the corporate automotive user will have a completely different structure and needs than a hospitality or healthcare user. Having the transparency into the telecom environments is important and I feel that using a software like Clearview helps to make sure inventory is as updated as possible. The cost allocation helps with billing in understanding corporate spending which is extremely helpful when it comes time for budget development and budget cuts. The alternative to Clearview would be Excel spreadsheets which are tedious and cumbersome.