Celtx vs. Zoho Desk

In our experience at Eight Engines, Celtx shines in multi-faceted projects that require extensive pre-production planning. For instance, when working on Transport for Greater Manchester's promotional videos, the software's breakdown features helped us meticulously plan everything from location shoots to talent schedules, ensuring a smooth operation. Similarly, its robust scriptwriting tools were invaluable in our work with the BBC, where nuanced storytelling is key. However, for smaller, quick-turnaround projects, such as social media clips or internal training videos, Celtx can be a bit of an overkill. The platform's comprehensive features may not be fully utilised, making simpler tools or templates sometimes more efficient for these tasks. Additionally, Celtx's pricing model might not be cost-effective for freelancers or smaller teams that only need a scriptwriting tool, without the additional pre-production features. Overall, while Celtx is an excellent all-in-one solution for complex video projects, it might be less appropriate for simpler tasks or smaller teams with budget constraints.

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Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.

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• Scripts
• Call sheets
• Schedules

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• It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
• There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
• You can easily track all of your tickets and agents from the dashboard interface.
• You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

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• Storyboarding
• Modernised UX

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• The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
• [I feel] its customer support needs improvement.

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I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!

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As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office

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We prefer Celtx's user-friendly approach over Final Draft for its intuitive interface and ease of onboarding. Unlike Final Draft, which can have a steeper learning curve, Celtx allows us to dive straight into the creative process without getting bogged down by complex functionalities. This streamlined user experience promotes collaboration, as team members can effortlessly switch between scriptwriting, pre-production planning, and other tasks. In a fast-paced agency setting, Celtx's accessibility is not just a preference but a necessity for efficient work.

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We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.

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• Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
• By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
• All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info