Cerence vs. Kore.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cerence
Score 0.0 out of 10
N/A
Cerence offers intelligent AI assistant solutions for global mobility, a portfolio of products, services, toolkits, and innovations that extends the technology to mobility ecosystems. Cerence Cognitive Arbitrator offers a virtual assistant that offers access to assistants and content in a singular, voice-activated interface, with the goal of compromising the privacy, security, or integrity of automakers’ uniquely branded user experience.N/A
Kore.ai
Score 8.3 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.N/A
Pricing
CerenceKore.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CerenceKore.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
CerenceKore.ai
Best Alternatives
CerenceKore.ai
Small Businesses
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Score 8.6 out of 10
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Score 8.8 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Enterprises
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Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 4.1 out of 10
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User Ratings
CerenceKore.ai
Likelihood to Recommend
-
(0 ratings)
8.5
(2 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
CerenceKore.ai
Likelihood to Recommend
Cerence, Inc
No answers on this topic
Kore.ai
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
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Pros
Cerence, Inc
No answers on this topic
Kore.ai
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
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Usability
Cerence, Inc
No answers on this topic
Kore.ai
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
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Support Rating
Cerence, Inc
No answers on this topic
Kore.ai
Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
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Return on Investment
Cerence, Inc
No answers on this topic
Kore.ai
  • Assisted in solving customer questions.
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ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages,  the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.