Cerner Practice Management vs. Tebra Patient Experience

Well suited in the clinical setting although a little tedious. Not suited in many other places.

Incentivized

Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.

Incentivized

• Scheduling - I personally enjoy the ease of use with the solution. It also has a great "memory" as to patient rescheduling, no shows, etc. Being able to create multiple schedules to reflect different practitioners is such a major plus in this system.
• Customization - I am able to create Super-bills, Global Periods, and Insurance Details pertinent to each patient and not have to RECREATE them every time like I had to in past systems.
• EOB - an added bonus is the ability for the system to check EOB ahead of time. This is a HUGE time saving in an office!

Incentivized

• Booking online appointments through our website or directly through yelp
• Elegant, organized website
• Send patient reminders
• Increase Ranking SEO to 1st page of Google
• Handles patient online reviews

Incentivized

• Only seems applicable for small organizations.

Incentivized

• Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls.
• Ability to have more fields in the appointment request module be required.
• Less expensive annual fee.

Incentivized

Everything within the system works smoothly, it’s just time-consuming and could be a bit more simplistic.

Incentivized

The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now

I personally would use this system over any other systems currently on the market. Athena has a nice product...however, it can be quite expensive and the colors are draining on the eyes. eClinical Works also has a system that is comparable, but the customization I found wasn't as easy as the Cerner product

Incentivized

Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there

• They have been instrumental in increases our business and getting the word out about our services
• Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies
• Very informational relative to anything web-based.

Incentivized