Chameleon offers a platform to build user guidance for web products, without writing code. The product enables users to create product tours to help teach, guide and convert users. Tours are built with a simple WYSIWYG editor with reusable components, customized styling, automated analytics tracking and powerful features such as user segmentation and A/B testing. Chameleon connects with hundreds of tools via Segment.com. The tool can be…
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ClickHelp
Score9 out of 10
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ClickHelp is an online documentation tool from the company of the same name headquartered in Yerevan, Armenia, used by software companies to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.
Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ClickHelp is great for both big and small documentation teams. The platform is not too complex to overwhelm a small team, and neither is it too simple for a well-advanced documentation team. Scale ClickHep depending on your documentation needs, and the features are simple to understand. I also appreciate the extensive documentation that is available for new users to ClickHelp. The ClickHelp knowledgebase provides answers to every scenario, use case, feature, and functionality. The ClickHelp support team is also very responsive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The See Also element should be able to automatically update when a new topic is added. Currently, we have to manually remove and re-add the element to do that.
Ability to host image files externally (eg. S3, Dropbox), like it is done for videos. This will help save storage.
Image files from imported projects are always duplicated, perhaps a bug, but it needs to be looked into.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ClickHelp provides an extensive array of features compared to what we used previously. The WYSIWYG editor is so simple, yet brings with it really cool content editing elements. Publishing content is straightforward with ClickHelp. I can publish a part of a document for partial updates, or create a new publication. I get to host multiple versions of one product documentation based on the software versions we support. The analytics provided is also very insightful.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Saved us time/money building extensive documentation.
Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are able to cater to all our end-users regardless of the software version they are using, simply because we are able to provide multiple product documentation versions.
Our documentation publishing time was reduced significantly due to the smooth process on ClickHelp.
With one platform where all our product documentation can be housed, we are expanding technical documentation to other products.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
