TrustRadius

ChannelReply vs. Extensiv Order Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChannelReply
Score 10.0 out of 10
N/A
ChannelReply, from Threecolts, is a channel management solution that allows ecommerce sellers to integrate channel communications (e.g. Amazon) into an integrated help desk software so that queries and order data from marketplaces can be viewed from a single location.N/A
Extensiv Order Manager
Score 8.0 out of 10
N/A
Skubana, now from Extensiv, is billed as enterprise resource planning software built around eCommerce; primarily it offers inventory management and order fulfillment, with analytics built in.N/A
Pricing
ChannelReplyExtensiv Order Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChannelReplyExtensiv Order Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChannelReplyExtensiv Order Manager
Best Alternatives
ChannelReplyExtensiv Order Manager
Small Businesses
Rithum
Rithum
Score 6.9 out of 10
Webgility
Webgility
Score 9.6 out of 10
Medium-sized Companies

No answers on this topic

Accounting Seed
Accounting Seed
Score 7.6 out of 10
Enterprises
Vendavo
Vendavo
Score 8.0 out of 10
SAP Cloud ERP
SAP Cloud ERP
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChannelReplyExtensiv Order Manager
Likelihood to Recommend
10.0
(1 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChannelReplyExtensiv Order Manager
Likelihood to Recommend
Threecolts
When you receive a message from a marketplace ChannelReply relays it to your help desk. When you reply to the messages it carries them to the marketplace's inbox. The automated scenarios do not work for this application. I need automated messages for some scenarios, however the application cannot provide such a feature.
Verified User
Anonymous
Read full review
Extensiv (formerly 3PL Central)
PO management & inventory control is key. If you are in Operations & need a tool to house all of this data, Extensiv is straightforward and has the ability for customization.
Verified User
Anonymous
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Pros
Threecolts
  • Easy setup
  • No additional click for the emails
  • Both-side communication
Verified User
Anonymous
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Extensiv (formerly 3PL Central)
  • Warehouse/factory setup.
  • PO receipt process.
  • Inventory control; understanding stock levels across multiple warehouses.
Verified User
Anonymous
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Cons
Threecolts
  • The email logs should be tracked
  • More integrated communication
  • Details should be monitored
Verified User
Anonymous
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Extensiv (formerly 3PL Central)
  • Customizable fields ie: implementing a CRD (Cargo Ready Date) field would be great.
  • Easier/more direct template uploading for PO's.
Verified User
Anonymous
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Usability
Threecolts
I highly recommend this application because it communicate the marketplace to you help desk so you do not need further agent seat on the marketplace dashboard. It provides easy usage. I did not give 10 points because it needs some improvement like automated messages. Its analytics would be great if it provides detailed statistics.
Verified User
Anonymous
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Extensiv (formerly 3PL Central)
No answers on this topic
Alternatives Considered
Threecolts
Actually, both software are not rival systems. They complete each other. I use both of them to contact the different inboxes. ChannelReply is not the primary system that you can communicate with the customers. On the other hand, if you do not use it you can lost some of the emails that are sent from the marketplaces.
Verified User
Anonymous
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Extensiv (formerly 3PL Central)
Extensiv > Anvyl because of the inventory control aspect. Anvyl is solid for PO placement, but after that, it doesn't offer inventory levels and the control needed.
Verified User
Anonymous
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Return on Investment
Threecolts
  • Faster repsonse time
  • Recorded communication on both end
  • One-tab usage
Verified User
Anonymous
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Extensiv (formerly 3PL Central)
  • PO management & Inventory control is utilized to its potential.
  • We are excited to see Extensiv grow its Analytics module and all the exporting features.
Verified User
Anonymous
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ScreenShots