Extensiv Order Manager

Formerly Skubana

Slow Customer Support: Several users have reported slow response times from Skubana's customer support team. Communication was difficult due to a lack of phone support, and some users were given the run-around.

Difficulty with Inventory Management: Some users have experienced errors with inventory management and found creating manual orders or splitting orders too time-consuming. The software won't allow orders to be shipped if the inventory count shows 0, which can be challenging.

Limited Features: A few reviewers noted that Skubana lacks certain features such as entry-level pricing, online channel listings content management, and order analytics. They also expressed a desire for better inventory reporting and export features.

Users commonly recommend the following:

1. Thorough evaluation: Thoroughly evaluate the product to ensure it meets all needs out-of-the-box and to understand limitations caused by the data model.

2. Utilizing support and resources: Utilize the support provided by the company, as well as watch YouTube videos, to better understand how the product works.

3. Being upfront about expectations: Be upfront with the company about expectations and requirements. Also, write a full Request for Proposal (RFP) to ensure all needs are met.