TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatbase

    Score10 out of 10
    N/AA solution to build an AI chatbot. By connecting data sources, Chatbase creates a ChatGPT-like chatbot for data that can be added like a widget to a website or chat with through integrations or API.

    $19

    per month

    Yellow.ai

    Score9 out of 10
    N/Ayellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
    Pricing
    ChatbaseYellow.ai
    Editions & Modules
    Hobby
    $19
    per month 2,000 message credits per month, 2 chatbots
    Standard
    $99
    per month 10,000 message credits per month, 5 chatbots
    Unlimited
    $399
    per month 40,000 message credits per month, 10 chatbots
    No answers on this topic
    Offerings
    Pricing Offerings
    ChatbaseYellow.ai
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Contact vendor for pricing information.
    More Pricing Information
    Best Alternatives
    ChatbaseYellow.ai
    Small Businesses
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    Sprinklr Service
    Score7.4 out of 10
    Sprinklr Service
    Score7.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatbaseYellow.ai
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    ChatbaseYellow.ai
    Likelihood to Recommend
    Chatbase
    No answers on this topic
    Yellow.ai
    I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
    Incentivized
    Read full review
    Pros
    Chatbase
    No answers on this topic
    Yellow.ai
    • Web integrated chat bot
    • WhatsApp bot
    • Good support from YM team
    • Transparent dashboard for analysis
    Incentivized
    Read full review
    Cons
    Chatbase
    No answers on this topic
    Yellow.ai
    • Shopping features in bot
    • pricing
    • app integration
    Incentivized
    Read full review
    Alternatives Considered
    Chatbase
    No answers on this topic
    Yellow.ai
    The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
    Incentivized
    Read full review
    Return on Investment
    Chatbase
    No answers on this topic
    Yellow.ai
    • Chatbot is another touch point for customer to do servicing of their loan.
    • The following are the benefits for the customers.
    • Avoid long wait times to reach agent.
    • Get quick and reliable and up to date information.
    • Easy and guided self-service journey.
    • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
    • 24 X 7 availability.
    • Increased customer satisfaction.
    • Reduction in customer support manpower.
    Incentivized
    Read full review
    ScreenShots