ChatBeacon vs Zendesk Chat

• Easy to install and configure.
• Easy for customers to use.

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• A lot of nice features that allow us to customize the experience that we want to give our customers in terms of branding, functionality, and handling
• Zopim does a great job with providing business process capabilities and routing features that help with managing our workflow, workforce management, and business processes
• Zopim is also very easy to use, easy to set up, and easy to understand especially from an agent UI, providing a great opportunity to increase agent efficiency and usefulness

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• ChatBeacon is just SightMax with a fresh coat of paint.
• The entire agent UI is remarkably worse than SightMax.

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• Zendesk/Zoopim is right around an entire Live visit programming .There isn't an approach to compel the client to answer certain inquiries preceding entering the talk. The talk transcripts some of the time take long to appear in the visit history .
• Exhausting outline for the talk message box
• No work area warnings
• Warning sound just played once. Since we are not at the front counter constantly, it would make our work more troublesome since we expected to continue checking the site.
• No portable application
• In the event that we shut program window we would be promptly disconnected.

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• Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
• Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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• First of all, I like the fact that this program is flexible and we can communicate with the customers or clients very smoothly.
• Using Views, we can see how many unsolved tickets are in each group.
• I really enjoy using Zendesk Support because it has been able to satisfy all the needs that I as a company have with both my clients and with my suppliers. As for the latter, I have been able to establish closer and more efficient communication with them.

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