What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 2 reviews and ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 94 reviews and ratings
Attribute Ratings
- Zendesk Chat is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
6.0
ChatBeacon
60%
1 Rating
8.7
Zendesk Chat
87%
18 Ratings
Likelihood to Renew
ChatBeacon
N/A
0 Ratings
8.0
Zendesk Chat
80%
1 Rating
Support Rating
8.0
ChatBeacon
80%
2 Ratings
8.1
Zendesk Chat
81%
4 Ratings
Likelihood to Recommend
ChatBeacon
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesZendesk Chat
It is well suited in the following scenarios - to create a Zendesk ticket that automatically saves a copy of the chat's transcript in the Zendesk ticket, to track timestamps associated with the chat, for agents to understand what page the customer is on when they initiate their chat, and for agents to proactively reach out to customers who have been visiting a certain webpage for an extended period of time. It is less appropriate in the following scenarios - to truly capture the chatters' identity, especially when the chatter enters a different email address than what we have on file for their existing Zendesk profile, and for agents to be available on both chat and phone, but in a way that they are not taking a new phone call while they are on a chat and vice versa. I'd also like the ability to pull a report that summarizes from which webpage chats are being initiated overall. This way we could understand where we may need to improve our messaging, etc.

Verified User
Manager in Customer Service
Insurance Company, 1-10 employeesPros
ChatBeacon
- Easy to install and configure.
- Easy for customers to use.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesZendesk Chat
- Extremely fluid chat interface allows for easy communication.
- It can be used directly on a website page or as a widget.
- Allows the end user to translate the chat into their own native language.
- Notifies you with pending chats via on-screen notifications and sound effects.

Verified User
Representative in Sales
Telecommunications Company, 501-1000 employeesCons
ChatBeacon
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesZendesk Chat
- Agent administration is severely lacking in Zopim. I would love for my agents to have different roles which give them access to some of the features and functionality, but not all of it. At this time it seems like they either have all or none.
- Although Zopim provides a vast array of options for its chat capabilities, only the elite plan has the ability to change every portion of its design. I wish that it wouldn't cost so much to access those premium features.
- Zopim reporting is very hard to retrieve unless you have the highest plan. Agents cannot access reporting unless they are admins. The reporting information is not as robust as it should be.

Verified User
Administrator in Information Technology
Computer Software Company, 1001-5000 employeesPricing Details
ChatBeacon
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ChatBeacon Editions & Modules
—
Additional Pricing Details
—Zendesk Chat
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
$0
Starting Price
$11.2 per month
Zendesk Chat Editions & Modules
Edition
Lite | $01 |
---|---|
Basic | $141 |
Advanced | $251 |
Premium | $551 |
- per user
Additional Pricing Details
The pricing above is price per user per month. You will get a discount when you opt for annual payment.Likelihood to Renew
ChatBeacon
No score
No answers yet
No answers on this topic
Zendesk Chat
Zendesk Chat 8.0
Based on 1 answer
Due to staffing issues, we have temporarily stopped offering chat as an available channel. We're also interested in the best ways to integrate chat with our FAQs and AI to provide quick responses, either during off-hours or prior to speaking with a live agent. I've also found that reporting is rather limited where some of the interesting and useful data made available and visible during the chat cannot be pulled post-chat; it would be great to pull a high-level report so we can analyze this data.

Verified User
Manager in Customer Service
Insurance Company, 1-10 employeesSupport Rating
ChatBeacon
ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesZendesk Chat
Zendesk Chat 8.1
Based on 4 answers
Getting assistance and/or troubleshooting anything with Zendesk can be quite frustrating. In my years of experience with Zednesk, I have almost never found the answer to my question without going through multiple articles, ultimately getting frustrated and reaching out to our contact for more assistance. So for a consumer, the support is not as relieving as Zendesk Chat is to our customers in getting the questions answered by us. 


Director of Customer Service
Camp GladiatorHealth, Wellness and Fitness, 1001-5000 employees
Alternatives Considered
ChatBeacon
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesZendesk Chat
Operation Supervisor
SkipTheDishesFood & Beverages, 1001-5000 employees
Return on Investment
ChatBeacon
- Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
- Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesZendesk Chat
- It is easy to use with no technical knowledge and has helped in providing after-sales service to clients.
- Also helped in generating more sales by interacting with prospects and solving their doubts and issues
- We also used it for data analytics to understand the various people who visited our website with various queries. We analyzed a few of them and created FAQs on our website
Functional Consultant
Trident Information Systems Pvt. Ltd.Information Technology & Services, 1001-5000 employees