Likelihood to Recommend
Zopim is suited best for small to mid-sized companies who are looking for a great functioning chat widget that is easy to set up and easy to use. If you are a larger company with many departments, you can use this system but I highly recommend going with the highest plan. I'm not sure if the cost is worth it, as we decided not to shell out that much money for it. We do wish we had some of the nicer features, but overall it's a great system that is easy to set up and easy to use.
Administrator in Information TechnologyComputer Software Company, 1001-5000 employees
- Zendesk is very straightforward and easy to navigate. A non-technical person can work without any issue. It is very easy to write and answer tickets in the system.
- It has an awesome user interface. Zendesk is easy to set up and configure.
- It allows me to create macros. I can also create mother and parent tickets in Zendesk.
- Customer message preview.
- Website visitors manual invites.
- Chat variables in chat messages. The operator needs to send the client a link to the "Contact Us page" on the web site.
Manager in Product ManagementWriting and Editing Company, 51-200 employees
Zendesk Chat 5.0
Based on 1 answer
Getting assistance and/or troubleshooting anything with Zendesk can be quite frustrating. In my years of experience with Zednesk, I have almost never found the answer to my question without going through multiple articles, ultimately getting frustrated and reaching out to our contact for more assistance. So for a consumer, the support is not as relieving as Zendesk Chat is to our customers in getting the questions answered by us.
I like about Zopim is that it has numerous devices and choices. I like the way that you can associate with other individuals, inside and remotely. Also, I like that I can redo my notices. It coordinates with significantly other joint effort and the workplace instruments I utilize. It is stunning the capacity to convey by means of content effectively and the talk transcripts are promptly sent to our email.
Manager in Social MediaEvents Services Company, 1001-5000 employees
Return on Investment
- Zopim has had a positive impact on our ROI allowing us to improve our customer support experience and satisfaction.
- With Zopim analytics we have also been able to understand where we need additional resources as well as where we could save.
Analyst in Customer ServiceHuman Resources Company, 51-200 employees
Premium Consulting/Integration Services—
Entry-level set up fee?
Zendesk Chat Editions & Modules
- per user