What users are saying about
33 Ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Likelihood to Recommend

Zendesk Chat

Zopim is suited best for small to mid-sized companies who are looking for a great functioning chat widget that is easy to set up and easy to use. If you are a larger company with many departments, you can use this system but I highly recommend going with the highest plan. I'm not sure if the cost is worth it, as we decided not to shell out that much money for it. We do wish we had some of the nicer features, but overall it's a great system that is easy to set up and easy to use.
No photo available

Pros

Zendesk Chat

  • Zendesk is very straightforward and easy to navigate. A non-technical person can work without any issue. It is very easy to write and answer tickets in the system.
  • It has an awesome user interface. Zendesk is easy to set up and configure.
  • It allows me to create macros. I can also create mother and parent tickets in Zendesk.
Ayushi Goswami profile photo

Cons

Zendesk Chat

  • Customer message preview.
  • Website visitors manual invites.
  • Chat variables in chat messages. The operator needs to send the client a link to the "Contact Us page" on the web site.
No photo available

Alternatives Considered

Zendesk Chat

I like about Zopim is that it has numerous devices and choices. I like the way that you can associate with other individuals, inside and remotely. Also, I like that I can redo my notices. It coordinates with significantly other joint effort and the workplace instruments I utilize. It is stunning the capacity to convey by means of content effectively and the talk transcripts are promptly sent to our email.
No photo available

Return on Investment

Zendesk Chat

  • Zopim has had a positive impact on our ROI allowing us to improve our customer support experience and satisfaction.
  • With Zopim analytics we have also been able to understand where we need additional resources as well as where we could save.
No photo available

Pricing Details

Zendesk Chat

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

Zendesk Chat Editions & Modules

Edition
Lite$01
Basic$141
Advanced$251
Premium$551
  1. per user
Additional Pricing Details
The pricing above is price per user per month. You will get a discount when you opt for annual payment.

Add comparison