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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChatGPT

    Score8.9 out of 10
    N/AOpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.

    $0

    per month

    Agentforce

    Score8 out of 10
    N/AAgentforce is a solution that provides intelligent bots created and customized via a low code builder. Agentforce agents operate autonomously by retrieving data on demand, building action plans for any task, and executing these plans without human intervention.N/A
    Pricing
    ChatGPTAgentforce
    Editions & Modules
    Free
    $0
    per month
    Plus
    $20
    per month
    Team
    $30
    per month per user
    Pro
    $200
    per month
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    ChatGPTAgentforce
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ChatGPTAgentforce
    Considered Both Products
    OpenAI
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    23 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    22 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    17 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    No answers on this topic
    Best Alternatives
    ChatGPTAgentforce
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Azure AI Bot Service
    Score8 out of 10
    Enterprises
    No answers on this topic
    Azure AI Bot Service
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatGPTAgentforce
    Likelihood to Recommend
    9.1
    (22 ratings)
    8.3
    (5 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (21 ratings)
    8.3
    (4 ratings)
    Support Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChatGPTAgentforce
    Likelihood to Recommend
    OpenAI
    I’d definitely recommend ChatGPT to anyone as a great introduction to generative AI and as a starting point in research, writing, brainstorming, or general questions or judgement questions. It can be a great tool to use when you don’t necessarily need an accurate answer. For example, I wouldn’t let it calculate my taxes, but I’d use it to ask some general tax questions, then ask for sources and then verify by checking those sources. I also love ChatGPT for writing and questions - it’s great for emails, creating templates and outlines, and for generating spreadsheet formulas.
    Incentivized
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    Salesforce
    Agentforce has a lot of applications. We are using it in consulting to benchmark other clients, what they're doing, where we stand, how can we have better efficiencies coming in, et cetera. Those are the areas where it is doing exceptionally well. The area where we feel it can do much more better is maybe a market benchmark because it's been used across by so many players and it's a connected ecosystem. If Salesforce can have something where it gives me the market view of things, I can then benchmark rather than in my own universe to the broader university Salesforce and I know where I exactly stand and what more can I achieve, what's my final goalpost. So that would be something really great.
    Incentivized
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    Pros
    OpenAI
    • Saves time by generating content about a specific topic very quickly
    • Allows us to quickly learn information online (from various sources or even a single lengthy article) into more summed up digestible paragraphs (and even bullet points)
    • Can autogenerate content on a vast amount of topics
    Incentivized
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    Salesforce
    • Which helps in creation of Autonomous AI agents to operate
    • Multi-System Integration with "Zero-Copy" Data Access
    • To built chatbots and copilot tools by utilizing the Atlas Reasoning Engine to function as an autonomous digital workforce
    • Order and Transactional Management
    Incentivized
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    Cons
    OpenAI
    • Wish it had support for better slides generation. Sometimes we found ourselves using chatgpt to outline a presentation but build it ourselves or use a tool like Gamma
    • Maybe a chepear $10 plan. In some countries the US dollar can be expensive and $20 goes a long way.
    • I wish you could make projects with more files. They limit it. Or make the limit based on the content, not the number of files per se
    Incentivized
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    Salesforce
    • It is complex too, more help documentation or videos will help
    • AI assistance doesn’t work well for specific or detailed questions
    • So much configuration available it can put off new users
    Incentivized
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    Likelihood to Renew
    OpenAI
    ChatGPT is a powerful assistant. As long as you understand what it is you're looking for in its results, it can save you a lot of time due to its ability to do the heavy lifting for you. This frees your time up to enable you to concentrate on other tasks.
    Incentivized
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    Salesforce
    No answers on this topic
    Usability
    OpenAI
    It's a potent utility tool, personally and professionally. It’s also very convenient - it can be used for a wide range of things and scenarios, and when used correctly, it usually produces dependable results in
    seconds. I would give it a full 10 if it didn't hallucinate as much as it does, and the image generator was more accurate.
    Incentivized
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    Salesforce
    The platform offers an intuitive overall experience and the expected strong integration with other Salesforce existent tools. It has a low learning curve for new users on the commom use cases, such as intent classification, routing and knowledge-based answers. It could be improved with more transparency regarding to the AI decision logic.
    Incentivized
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    Support Rating
    OpenAI
    Their responses are always professional , although they delay sometimes
    Read full review
    Salesforce
    No answers on this topic
    Alternatives Considered
    OpenAI
    I find that ChatGPT has the best overall system for user-friendly Ai. I like the customization options of this tool in comparison to others. The ease of setting up a custom GPT with knowledge and resources is great - you don't get that in other tools. I also like the ability to embed the application directly into the browser or computer. This is powerful and opens up addition features or tools
    Incentivized
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    Salesforce
    We did evaluate the EVA bots, which are coming in market for Salesforce effectiveness. Those bots are good, but they're based out of very traditional use cases in the life sciences space. Agentforce is very, very advanced, right? Eva can talk about a typical sales rep coming in, logging in the day, log their entire day, and then probably having a simple text to reporting kind of a view. And that's it. Agentforce gives me a lot of insights, it gives me a lot of actionable insights. It uses its own brain. That's where Salesforce is an AI company. So we trust the Salesforce banner for it to innovate more and more, more and more. And that's where we chose Agentforce over.
    Incentivized
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    Return on Investment
    OpenAI
    • I can solve problems quickly. What would take some time, for example, writing an SPF string, ChatGPT can do it correctly in seconds if I it gives the correct information.
    • The best tool I've ever used for research. For example, I can ask ChatGPT to list all the villages, cities and townships in a specific county. And provide the URL link for each.
    • Problems that seem unsolvable, i.e. why is Gmal rejecting every message from our list server is answered with a number of suggestions that I can follow up with.
    • Basically, has elimited a tech support position in our company.
    Incentivized
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    Salesforce
    • We were able to assist customers with the self service option, without wasting effort from a real CS advisor
    Incentivized
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