ChatGPT is an excellent introduction to GenAI great for brainstorming writing and spreadsheet help. Unreliable for calculations and cited research
April 26, 2025

ChatGPT is an excellent introduction to GenAI great for brainstorming writing and spreadsheet help. Unreliable for calculations and cited research

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChatGPT

I use ChatGPT constantly as a Consultant and Project Manager in my client and personal business work for preliminary research, writing purposes (such as emails, one pagers, white papers, etc.), I have it outline templates, tables, and programs for me, and my favorite function is using it for setting up Excel and Google sheets formulas and spreadsheets, including Google Scripts.

Pros

  • Creating spreadsheet formulas and set-up instructions (ie. Apps Scripts and Macros)
  • Brainstorming ideas and lists of questions to ask yourself and others (ie. In meetings and interviews, when developing a business plan, etc.)
  • Writing emails

Cons

  • Statistical figures are often wrong and ill-cited. For example, for a presentation, I was trying to cite statistics and comparisons as to how rare one event is versus another, and I got different outputs every time. These answers were not reliable.
  • I can never trust ChatGPT math. Even simple equations are sometimes miscalculated, and when dealing with large numbers, small errors or rounding discrepancies result in wildly inaccurate figures.
  • Unorganized/inaccurate sources. When I ask ChatGPT to cite sources, it doesn’t cleanly quote where it got each point from. And if you read the cited article, the figure/info it provides might differ from ChatGPT’s output.
  • ChatGPT has had a positive ROI on my personal business objectives and administration budget as it has saved me plenty of time when writing emails.
  • Positive ROI on client work in generating templates, outlines, and starting points and research for my client work. Saves me time and labor, allowing me to take on more clients.
  • Positive ROI on design. Aids in my creativity by helping me name my business and spark ideas. Saved me from buying a logo or brand manager or creative consultant.
It is easy to use, and is a great place to start with generative AI. It is intuitive and user-friendly. My only complaints would be better organization of different prompts. For example, I’ve had a very long chain of conversations under “Email to Joe” when really I’ve asked about business plans, formulas, and equations in that same thread.
ChatGPT is often seen as the default and the leader and first and most widely adopted generative AI engine. However, I tend to find that Google Gemini can more accurately cite sources and offers more disclaimers. ChatGPT is prone to answering everything, at the risk of providing false or misleading answers.

Do you think ChatGPT delivers good value for the price?

Yes

Are you happy with ChatGPT's feature set?

Yes

Did ChatGPT live up to sales and marketing promises?

Yes

Did implementation of ChatGPT go as expected?

Yes

Would you buy ChatGPT again?

Yes

I’d definitely recommend ChatGPT to anyone as a great introduction to generative AI and as a starting point in research, writing, brainstorming, or general questions or judgement questions. It can be a great tool to use when you don’t necessarily need an accurate answer. For example, I wouldn’t let it calculate my taxes, but I’d use it to ask some general tax questions, then ask for sources and then verify by checking those sources. I also love ChatGPT for writing and questions - it’s great for emails, creating templates and outlines, and for generating spreadsheet formulas.

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