Chatmeter vs. InMoment XI Platform

I am responsible for responding to all reviews that are submitted for our company. We have over 200 locations and it would be time consuming to have to check each of these GMB profiles individually. Chatmeter provides a one-stop solution for quickly and efficiently managing our online reputation.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Track reviews by location and companywide.
• Respond to reviews promptly.
• Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Data Concilations
• Tracking realtime surveys
• Gain consumer insights

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The AI response tool is helpful, but should not be used without tweaks.
• Some review platforms do not allow responding from within Chatmeter.
• The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's great overall. There's a few areas where improvements could be made. I've been pleased with the updates we've seen since we started using Chatmeter several years ago.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than Reputation.com.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
• Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
• We've been able to drastically improve our online reputation thanks to its quick and efficient interface.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Helped us improve product quality by 3%
• Improve speed of service by 13%
• Gain more customer insights with less manpower.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info