Reputation.com

User-Friendly Navigation: Reviewers have consistently praised the software's visually appealing and simplified navigation design. Many users have found it easy to use and navigate through different features, resulting in an intuitive user experience.

Efficient Social Media Scheduling: Several reviewers have highlighted the software's ability to schedule posts on multiple days and times across various platforms. This feature is particularly useful for businesses needing to plan and organize their social media content in advance, ensuring consistent and timely content delivery.

Streamlined Review Management: The software has received positive feedback for streamlining the process of managing reviews across multiple platforms. Users appreciate having a centralized location to monitor and respond to customer feedback, saving time and effort by eliminating the need to log into different sites.

Glitches and Functionality: Several users have experienced frequent glitches with the software, which has negatively impacted its functionality. Some functions, such as the filtering feature and the appearance of old posts, do not work properly.

Lack of Weekend Support: Users have expressed disappointment with the lack of weekend support provided by Reputation.com. They feel that having assistance available only on weekdays is a drawback and would appreciate being able to access support even on non-business days.

Slow Issue Resolution: Some users have noticed a lack of proactive approach from Reputation.com in addressing issues promptly. They desire more prompt resolution of their concerns and expect the company to be proactive in identifying and resolving any problems that arise.

Users of Reputation.com often recommend the following:

1. Set up custom reports and test them for better insights. This allows businesses to gain a deeper understanding of their online reputation and make data-driven decisions.

2. Consider implementing an in-house review gathering system to have more control over the process and establish a direct relationship with customers.

3. Explore alternative options, such as Yext, for additional directory listings, especially for smaller businesses.

Users also advise conducting research and considering other reputation management companies before deciding on Reputation.com. Despite this, they find Reputation.com to be a reliable tool for reputation management, particularly for multi-location companies. Users appreciate the platform's user-friendliness and cost-effectiveness, as well as the flexibility and assistance provided by the customer service team.

For healthcare businesses, Reputation.com is highly recommended due to its expertise in the industry. Users also emphasize the importance of utilizing all aspects of the platform and consistently using it for better results. They suggest planning which locations to monitor and connecting all profiles for maximum benefits.

While acknowledging that setting up Reputation.com may take time, users still find it stable and easy to use. Integration with CRM systems and review request functionalities are recommended to enhance efficiency. Users also stress the importance of targeting the right demographic when capturing reviews.

However, some users have mentioned issues with unresponsiveness and a high turnover rate at Reputation.com. Nevertheless, they still perceive it as an affordable and efficient solution for managing online reputation.

In conclusion, users highly recommend Reputation.com as a comprehensive tool for online reputation management and social media posting. They encourage businesses to utilize its features fully to build a strong online reputation presence.