Chattermill vs. expert.ai NL Suite

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

Existing body of data regarding our demographic targets, including social media, so for our psychographic targets, quite helpful. Alerts assist us in anticipating specific market demands. Yet AI is in its infancy so Cogito can only go as far as beta can go.

Incentivized

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• Humongous amounts of data can be found
• Autonomous
• Gives us actionable data and market insights and ideas

Incentivized

• More report types

• 500k bits of data is a lot.
• Visualization is good but there is room for more refinement.
• Harnesses AI, yet more potential there.

Incentivized

Super easy to use and very intuitive

Incentivized

Fast with just a few clicks and quite breathtaking what it finds. Beware you cannot search, only find!

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

We were primitive using Salesforce, and while it is great, Cogito is a laser.

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized

• Identified new psychographic and demographic targets.
• Kept us in the tide of social media as it breaks.
• Improved our bottom line at least 7% so far.

Incentivized