Chattermill vs. InMoment Text Analytics

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

Its compatibility with Microsoft Excel makes it a great platform. It is a powerful tuning, workbench, and reporting application that resides within Microsoft Excel. This ability helps data analysts instantly gain actionable and valuable insights.

Incentivized

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• assign sentiment score
• word cloud
• Categorization
• multilingual
• has good visualization

Incentivized

• More report types

• Sentence parsing can be even better
• Sometimes cant predicts the sentiments
• Reporting can be even better with best histograms and diagrams
• Dash is somewhat difficult to understand

Incentivized

Super easy to use and very intuitive

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

It offers extensive text analysis capabilities and you can easily create a visual representation.

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized

• Diffbot content extraction
• The application integrates text analysis efficiently. I can identify changes and detect trends by evaluating posts, comments, tweets and other documentation on social media platforms and in the digital realm in general.

Incentivized