Chattermill vs. Microsoft R Open / Revolution R Enterprise

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

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If you are a MS shop specifically, or have more generic data requirement needs from Microsoft sourced data this will work well. If you have a lot of disparate data across a number of unique platforms/cloud systems/3rd party hosted data warehouses then this product will have issues or a lack of documentation on the net. Performance-wise this product is equal to other R platforms out there.

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• collect customer feedback
• automate feedback reports
• pulling insights on customer data

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• It allows distributed algorithm runs on Hadoop HDFS cluster
• It allows using different file formats such as SAS7BAT files or complex files in tab or comma delimited making data munging easier
• It provides scalable solutions by allowing users to re-use R scripts and distributing the computing over nodes through RHadoop

• More report types

• Very steep learning curve... for such a quick and useful tool the learning curve is unacceptable.
• Very dangerous in the wrong hands. Because most add-ons are pre-written, you have to trust the community that malicious script is not used.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In general, Revolution Analytics brings a lot of value to the organization. The renewal decision would be based on return on investment in terms of quantified actionable insights that are getting generated against the cost of the product. Additionally, market brand of the tool and reputation risk in terms of possible acquisition and its impact to overall organizational analytic strategy would be considered as well.

Super easy to use and very intuitive

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It is good, easy to use, improvements are being made to the product and more info being shared in the community. It just needs some more time to become more integrated to other platforms and tools/data out there.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Generally support comes through the forums and user generated channels which are helpful, easy to access, quickly turned around and provided by knowledgeable users. However the support channels are not employees and the channels are often used as a way to learn quick difficult elements of R. Better design, users interface and tutorial options would alleviate the need for this sort of interaction.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The two are different products for different purposes. But for someone who has little or no experience in R programming, Power BI would be better for starting with. Having said that, Microsoft R is built on R, thus allowing for customization of complex calculations not typically available otherwise.

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• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

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• Helped save company money versus buying other stat software

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info