TrustRadius

Chattermill vs. Textio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chattermill
Score 9.0 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
Textio
Score 9.0 out of 10
N/A
Textio is job listing optimization software. Textio analyzes the hiring outcomes of over 10 million job postings per month in order to assign a "Textio Score" to the user's job listing, and make suggestions for how to improve the language of the listing to attract better candidates.N/A
Pricing
ChattermillTextio
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChattermillTextio
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChattermillTextio
Best Alternatives
ChattermillTextio
Small Businesses
IBM Watson Studio
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Score 10.0 out of 10
Jasper
Jasper
Score 8.3 out of 10
Medium-sized Companies
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.1 out of 10
Grammarly
Grammarly
Score 9.1 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.1 out of 10
ProWritingAid
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChattermillTextio
Likelihood to Recommend
8.8
(5 ratings)
9.0
(2 ratings)
Usability
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
ChattermillTextio
Likelihood to Recommend
Chattermill
Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect
Rafał Mróz | TrustRadius Reviewer
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Textio
Scenarios where Textio is well suited include tackling any organization's needs to go through their written material (in our case, job descriptions), identify potential bias and quickly know how to improve it. Identifying language patterns is Textio's forte, so I would say any language review effort could benefit from it.
Verified User
Anonymous
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Pros
Chattermill
  • collect customer feedback
  • automate feedback reports
  • pulling insights on customer data
Verified User
Anonymous
Read full review
Textio
  • Job posting review; providing an overall score and recommendations to refine your posting, remove gender bias, and improve the effectiveness
  • Company website messaging
  • Legal compliance
Stacey Smith | TrustRadius Reviewer
Stacey Smith
Human Resources Consultant
Read full review
Cons
Chattermill
  • More report types
Verified User
Anonymous
Read full review
Textio
  • Price is rather high
Stacey Smith | TrustRadius Reviewer
Stacey Smith
Human Resources Consultant
Read full review
Usability
Chattermill
Super easy to use and very intuitive
Verified User
Anonymous
Read full review
Textio
No answers on this topic
Alternatives Considered
Chattermill
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
Rafał Mróz | TrustRadius Reviewer
Read full review
Textio
We started by using free tools found online, but none could provide the same level of depth and insights that Textio provides
Verified User
Anonymous
Read full review
Return on Investment
Chattermill
  • Helping reduce churn
  • easily 10x return on investment in happy customers
  • product ideas and updates that otherwise would not have been surfaced
Verified User
Anonymous
Read full review
Textio
  • A more targeted posting to our candidate pool
Stacey Smith | TrustRadius Reviewer
Stacey Smith
Human Resources Consultant
Read full review
ScreenShots

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.