Cherwell Asset Management (discontinued) vs. Freshservice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cherwell Asset Management (discontinued)
Score 6.3 out of 10
N/A
Cherwell Asset Management was a software asset management offering from Cherwell Software in Colorado Springs, based on technology acquired with the company Express Metrix in August, 2014. Cherwell was acquired by Ivanti, and the application is no longer available.N/A
Freshservice
Score 8.7 out of 10
N/A
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
$19
Per Month Per User
Pricing
Cherwell Asset Management (discontinued)Freshservice
Editions & Modules
No answers on this topic
Starter
$19.00
Per Month Per User
Growth
$49.00
Per Month Per User
Pro
$95.00
Per Month Per User
Enterprise
$119
Offerings
Pricing Offerings
Cherwell Asset Management (discontinued)Freshservice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cherwell Asset Management (discontinued)Freshservice
Considered Both Products
Cherwell Asset Management (discontinued)

No answer on this topic

Freshservice
Chose Freshservice
There were many good reviews about the product, and I must say Freshservice stood truly on those reviews. Freshservice offers a more modern and intelligent User interface as compared to other solutions available in the market, giving it a positive edge. Also, Freshservice is …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Cherwell Asset Management (discontinued)Freshservice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
Freshservice
8.4
113 Ratings
2% above category average
Organize and prioritize service tickets00 Ratings9.0113 Ratings
Expert directory00 Ratings7.979 Ratings
Service restoration00 Ratings7.364 Ratings
Self-service tools00 Ratings8.5103 Ratings
Subscription-based notifications00 Ratings8.582 Ratings
ITSM collaboration and documentation00 Ratings8.894 Ratings
ITSM reports and dashboards00 Ratings8.498 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
Freshservice
7.4
91 Ratings
11% below category average
Configuration mangement00 Ratings8.184 Ratings
Asset management dashboard00 Ratings7.989 Ratings
Policy and contract enforcement00 Ratings6.363 Ratings
Change management
Comparison of Change management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
Freshservice
8.2
85 Ratings
3% below category average
Change requests repository00 Ratings8.479 Ratings
Change calendar00 Ratings8.065 Ratings
Service-level management00 Ratings8.279 Ratings
Best Alternatives
Cherwell Asset Management (discontinued)Freshservice
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cherwell Asset Management (discontinued)Freshservice
Likelihood to Recommend
7.0
(2 ratings)
9.0
(114 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
9.1
(6 ratings)
Support Rating
8.2
(1 ratings)
8.1
(78 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Cherwell Asset Management (discontinued)Freshservice
Likelihood to Recommend
Discontinued Products
For small industries, it can prove to be a better solution as Cherwell offers comparatively affordable costs for small organizations. But for larger companies, there are many other solutions available in the market that are less complex and offer a variety of additional features. It can be a little complex to use because of its high configuration.
Read full review
Freshworks Inc
Freshservice is a complete ITSM solution. I have used some others over the years and moved away from them to Freshservice. I have implemented Freshservice in 2 new roles over the years, and everyone has loved it. The functionality that it incorporates, enabling IT teams to become ITIL compliant is truly useful. Compared to 5 other ITSM tools that I have used over the last 10 years, Freshservice is far better.
Read full review
Pros
Discontinued Products
  • Automation
  • Integrating with other systems
  • Full control over how ITSM platform is set up and used
Read full review
Freshworks Inc
  • Workflow automation
  • Knowledge base articles for users and agents
  • easy to add categories & sub category and make them compulsory so that ticket cannot be closed without filling the information
  • it works with email address very simple to create different department and queues
Read full review
Cons
Discontinued Products
  • Very costly licenses.
  • Requires comparatively high amount of configuration.
  • Comparatively complex to use other solutions available in market.
Read full review
Freshworks Inc
  • Change Management - Current system is geared towards full software or system change management. It would be great to have a simple Yes/No approval without having to utilize their workflow tools.
  • Data selection filters - Overall, their data filters are very good, but it would be useful to have "Last Week" and "Last Month" in the date selectors.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Freshworks Inc
It's overall value in our organization is extremely high and it has become an essential part of our business.
Read full review
Usability
Discontinued Products
No answers on this topic
Freshworks Inc
On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
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Support Rating
Discontinued Products
Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
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Freshworks Inc
I contacted support once and the person handling the request was very helpful. The staff is very competent. In my opinion communication could be improved as the level of spoken English is very high. I was unable to understand some words, in fact two people participated in the second meeting.
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Implementation Rating
Discontinued Products
No answers on this topic
Freshworks Inc
think of what you want to do with FreshService : a clean start or a migration. Migration can be done with csv files, it's easy to do but you need to test it first.
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Alternatives Considered
Discontinued Products
Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.
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Freshworks Inc
I've used monday.com for ticketing, but Freshservice is made for it and the asset management feature adds value. NinjaOne's ticketing is not built out so we only use it for its RMM features. Atera has a nice ticketing platform and looks similar to Freshservice but they do not have an onboarding feature and other integrations that Freshservice has
Read full review
Return on Investment
Discontinued Products
  • Consolidated other systems into a single platform
Read full review
Freshworks Inc
  • Freshservice has allowed our organization to better track the amount of tickets that come in for a particular individual. This allows us to better support a user that is having multiple of the same issue over an extended period.
  • The communication to the user has greatly increased due to the automated messages that Freshservice has built in.
Read full review
ScreenShots

Freshservice Screenshots

Screenshot of Android App SupportScreenshot of Asset ManagementScreenshot of Project ManagementScreenshot of Asset ManagementScreenshot of Change ManagementScreenshot of Project Management