TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChiroTouch

    Score2 out of 10
    N/AChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

    $159

    per month

    Cisco Ethernet Switches

    Score9.1 out of 10
    N/ACisco offers Ethernet switches.N/A
    Pricing
    ChiroTouchCisco Ethernet Switches
    Editions & Modules
    ChiroTouch
    $159.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    ChiroTouchCisco Ethernet Switches
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChiroTouchCisco Ethernet Switches
    Considered Both Products
    ChiroTouch
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    ChiroTouchCisco Ethernet Switches
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    RUCKUS Ethernet Switches
    Score1 out of 10
    Enterprises
    No answers on this topic
    HPE Aruba Networking Switches
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChiroTouchCisco Ethernet Switches
    Likelihood to Recommend
    10.0
    (5 ratings)
    9.2
    (12 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    3.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChiroTouchCisco Ethernet Switches
    Likelihood to Recommend
    ChiroTouch
    ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
    Incentivized
    Read full review
    Cisco
    Cisco is a name well known in the IT field. The technology is tried and true and they have built a reputation on a solid platform. Though many people do not like the cost of the devices and the continued fees associated with long term ownership, you get what you pay for. I dont hesitate to recommend Cisco because I know people will get a solid product that will last a long time.
    Incentivized
    Read full review
    Pros
    ChiroTouch
    • Allows for a lot of customization that can make the software work well for small and large practices
    • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
    • Manages all your patient data in one place
    • Uses iPad apps as well as desktop applications
    Incentivized
    Read full review
    Cisco
    • Easy setup and configuration. While the web UI has its quirks, setting up VLANs and other tasks which can be exceedingly complicated on other switches, are much easier on Cisco SG switches. You also have the ability to upload an existing configuration to switches, which can speed up the task of deploying many identical switches.
    • Features for the price. Getting a 48 port L3 switch with PoE+ for less than $2,000 is a great value.
    • Reliability. We have hundreds of the SG switches in dozens of client sites, many in harsh conditions, and they just keep going.
    Incentivized
    Read full review
    Cons
    ChiroTouch
    • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
    • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
    • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
    Incentivized
    Read full review
    Cisco
    • The web UI has taken a turn for the worse with the latest firmware on the SGx50 models -- the bifurcation between basic and advanced modes and the changes to the way VLANs are modified is a step backward in my opinion.
    • The power bricks on smaller models are enormous. I'm sure, however, keeping this circuitry external to the switch is what keeps my switches running year after year in hot environments.
    • Fans can be a bit loud on larger switches -- this is true of pretty much any 1U device though.
    Incentivized
    Read full review
    Likelihood to Renew
    ChiroTouch
    ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
    Incentivized
    Read full review
    Cisco
    for their relialiabilty
    Read full review
    Usability
    ChiroTouch
    It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Reliability and Availability
    ChiroTouch
    Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Performance
    ChiroTouch
    Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Support Rating
    ChiroTouch
    A+ Customer Support in all areas of ChiroTouch!
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Online Training
    ChiroTouch
    The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Implementation Rating
    ChiroTouch
    If you are not happy with your trainer, ask for someone new.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Alternatives Considered
    ChiroTouch
    We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
    Incentivized
    Read full review
    Cisco
    Cisco is more enterprise level, more reliable, and generally more feature rich but also very expensive. That being said old or refurbished Cisco switches are much more affordable and in comparison to even new switches from the competitor they are still a great value even though they are used. I like Ubiquiti switches as well but Cisco is usually better overall.
    Incentivized
    Read full review
    Scalability
    ChiroTouch
    It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Return on Investment
    ChiroTouch
    • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
    • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
    • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
    Incentivized
    Read full review
    Cisco
    • Failure on Cisco Switches, from my experience, is rare in the first 5 years the device is up.
    • I have see the Cisco 6500 switches go 5 years without a reboot, which is nothing short of amazing.
    • The service that you get is top notch and available 24/7, and you really cannot put a price on that.
    Incentivized
    Read full review
    ScreenShots