ChiroTouch vs. Juniper EX Series Switches

I found the software to be well-suited for our small chiropractic office, though I imagine it would work well for a larger practice, as well. I would not recommend switching to this system unless staff can add several weeks to their schedules to learn the system and get accustomed to the interface. I also wouldn't recommend this system to practices on a tight budget, as the most helpful features are only available at an extra charge.

Incentivized

They work great as core switches, data center switches, top of rack switches. They can even serve as routers, their routing capability is great, except for where you need lots of routing processing power. I would not use many of them for branch office switches though, due to noise and slowness of bootup

Incentivized

• Billing and Insurance
• Note taking with ease
• Organization

Incentivized

• Configuration is light years beyond everyone else. The structure of the config file and the commit/confirm/rollback features are critical.
• Juniper Support is excellent and affordable.
• The variety of models is enough to cater to particular needs, but there is not a dizzying array of options like other vendors.
• JunOS operating system is the same across all platforms, greatly simplifying administration.

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• Running reports could be more detailed
• Easier way for Docs to note

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• Virtual chassis new switch has overwritten existing config if not performed in a particular way.
• Applying a configuration to a range of interfaces could be done in a better way.
• Applying firewall rules to multiple security zones could be done a little more efficiently.

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ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly

Incentivized

With the intense instruction from ChiroTouch team and easy contact with customer service, I would say that ChiroTouch is the easiest software we have ever used in this office. I can not speak highly enough about the customer service and training staff at ChiroTouch.

Incentivized

Easy to use once you create your templates. Stacking is easy by creating a virtual chassis and everything shows up under one pane per switch. Showing LLDP or CDP on each port is really good so you can determine the device. Insights in to connectivity issues could be better and provide more info.

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Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem

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Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.

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Their IT support is actually not bad. The few times we've had technical issues, they've been able to solve it without a whole lot of hassle, and the techs seem knowledgeable. However, as for using the system they are not knowledgable at all. I usually get the impression when I ask a question they are basically just looking it up in a manual. On SEVERAL occasions I have asked a question and was told the system could not do what I was asking, only to later find the exact functionality myself, or to find an adequate work-around. It's clear they don't work with the software in any real-world way, and thus can't answer anything outside of the basics. I would rather spend a significant amount of my own time trying to figure something out than deal with their support personnel (though they do tend to be polite).

Incentivized

Many times when contacting Juniper EX Series Ethernet Switches support, it seems that it is easiest for support to recommend a straight replacement (RMA) instead of taking time to walk through a solution on the faulty system. We find we get better help from a third-party consulting firm that has Juniper certified technicians or professionals on staff. They take the time to explain processes and workflow, which Juniper EX Series Ethernet Switches support seems to shy away from.

Incentivized

The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.

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If you are not happy with your trainer, ask for someone new.

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I have used ChiroTouch at three different companies. One was transitioning from Chiro8000 which is extremely out-dated and does not have nearly the capabilities of ChiroTouch. Another company was transitioning from old school paper charts and just a calendar program for scheduling. The third was transitioning from OfficeAlly, which is fairly rudimentary but super inexpensive (I think $30 a month) and actually has some functionality that ChiroTouch does not have! I was only part of the decision making process for purchasing ChiroTouch at one of these companies, and at the time I believe I looked at every software out there. We went to the Parker seminar in Las Vegas and looked at several of them at the trade show and did other demos for companies that were not there from home. The other software company we greatly considered was Eclipse. Unfortunately this was several years ago and I don't recall the exact pros and cons. What I realize now I should have pushed for was a trial version of the software before purchase. I asked and they said no. Now after having done other software integrations in other industries, I realize this is a big red flag. If a company won't let you take the software for a test drive, you know something is not right. The demo with ChiroTouch seemed very polished, but when we got the product it was anything but. It is still a decent system and has helped tremendously in all 3 offices I have used it. However, I think there is just not a whole lot of stellar competition out there, so they don't put much time and money into their system moving with the times. Sad to say, when I looked into systems 4 years ago or so, there wasn't anything all that great out there. I hope it has changed.

Incentivized

The Juniper EX Series Switches platform is far superior for me personally. The reliability has also been top notch - equal to Cisco in my experience and far superior to any of the other switches I've worked with. I would call them equal to Cisco on reliability but they exceed Cisco in other metrics such as ease of use and design.

It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well

Incentivized

• ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
• ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
• We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.

Incentivized

• Price of Juniper for the performance is much better than the other leading vendor.
• I have had minimal problems which frees me to focus on other areas.
• Mist is intuitive and comes with free training. My Junior network admins were able to get up to speed quickly.

Incentivized