TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChiroTouch

    Score2 out of 10
    N/AChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

    $159

    per month

    Microsoft System Center

    Score8.4 out of 10
    N/AMicrosoft System Center is an enterprise-grade IT Operations Management (ITOM) suite designed for the centralized administration of data center infrastructure, virtualized environments, and hybrid cloud workloads. The platform provides unified management across heterogeneous environments, including support for Windows Server, Linux, and Azure Stack HCI. System Center is Microsoft's ITOM stack for organizations that maintain a significant on-premise footprint, vs the company's Azure-based…

    $1,323

    per month

    Pricing
    ChiroTouchMicrosoft System Center
    Editions & Modules
    ChiroTouch
    $159.00
    per month
    Standard Edition
    $1323
    Datacenter Edition
    $3607
    Offerings
    Pricing Offerings
    ChiroTouchMicrosoft System Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ChiroTouchMicrosoft System Center
    Considered Both Products
    ChiroTouch
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    91%
    Would buy again
    31 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    33 Answers
    Happy with the feature set
    No answers on this topic
    91%
    Happy with the feature set
    31 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    28 Answers
    User Ratings
    ChiroTouchMicrosoft System Center
    Likelihood to Recommend
    10.0
    (5 ratings)
    9.3
    (58 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    8.4
    (5 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (2 ratings)
    9.0
    (14 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    3.0
    (1 ratings)
    8.0
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChiroTouchMicrosoft System Center
    Likelihood to Recommend
    ChiroTouch
    ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
    Incentivized
    Read full review
    Microsoft
    For companies with more than 10 Windows devices and needing to standardize the OS, AV, access, share resources, and install software. SCCM is the way to go. This software is unnecessary if the business is all remote users and not in an office-type setting. There are cloud offerings or none to accomplish what a business needs.
    Incentivized
    Read full review
    Pros
    ChiroTouch
    • Allows for a lot of customization that can make the software work well for small and large practices
    • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
    • Manages all your patient data in one place
    • Uses iPad apps as well as desktop applications
    Incentivized
    Read full review
    Microsoft
    • Allows the grouping of devices by user.
    • Allows controlling updates being deployed to user devices.
    • Allows for the repurposing of machines by being able to load new or updated software on machines that already are in the system.
    • Allows us the ability to wipe a machine clean and restore it back to the configuration that was assigned the machine.
    Incentivized
    Read full review
    Cons
    ChiroTouch
    • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
    • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
    • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
    Incentivized
    Read full review
    Microsoft
    • The product could improve in the area of having better mechanisms in place with how the SCEP client is deployed/installed from the server on the management side. We have run into this firsthand with the client not installing on an endpoint, and then having to take the time to investigate why it was not installing.
    • A second improvement that can be made is to keep trying to improve the products detection rate for finding malware/viruses. The case can be made that there are some products out there that do a better job at this and have a higher detection rate.
    Incentivized
    Read full review
    Likelihood to Renew
    ChiroTouch
    ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
    Incentivized
    Read full review
    Microsoft
    Microsoft System Center Operations Manager is tightly integrated to Microsoft Windows servers os monitoring with great product support.
    Incentivized
    Read full review
    Usability
    ChiroTouch
    It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
    Incentivized
    Read full review
    Microsoft
    It is not user-friendly for the most part. With IT infrastructure, sometimes it cannot handle excess requests. Every few months, you will need an upgrade in terms of server resources to keep up with incoming alerts and requests. This does not happen all of the time, but it does happen when there are too many requests.
    Incentivized
    Read full review
    Reliability and Availability
    ChiroTouch
    Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Performance
    ChiroTouch
    Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Support Rating
    ChiroTouch
    A+ Customer Support in all areas of ChiroTouch!
    Incentivized
    Read full review
    Microsoft
    There is a fair amount of documentation out there to help you when you have questions or run into issues with this product as well as tutorials on some of the more common tasks. Between the documentation and the overall ease of use we haven't had to deal with direct Microsoft support for this product.
    Incentivized
    Read full review
    Online Training
    ChiroTouch
    The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Implementation Rating
    ChiroTouch
    If you are not happy with your trainer, ask for someone new.
    Incentivized
    Read full review
    Microsoft
    Easy to install with intuitive interactive interface during the installation process a and integration to MS SQL was smooth
    Incentivized
    Read full review
    Alternatives Considered
    ChiroTouch
    We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
    Incentivized
    Read full review
    Microsoft
    We previously used a mix of FOG and Clonezilla to image machines. The biggest issues with these products is that changing one piece of the image required you to rebuild the entire image itself. These pieces of software also did not allow you to manage applications and Windows Updates, causing IT to have to constantly touch machines after they were imaged and update or manage them with a much more hands on approach.
    Incentivized
    Read full review
    Scalability
    ChiroTouch
    It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    ChiroTouch
    • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
    • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
    • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
    Incentivized
    Read full review
    Microsoft
    • It has allowed the enterprise to standardize on a single platform for monitoring.
    • Easier troubleshooting of issues with Microsoft platforms.
    • Greater visibility of issues across platforms when applications are hosted in a mixed environment.
    • Additional costs for monitoring systems that are not directly supported with additional packs (iSeries, Linux on Power).
    Incentivized
    Read full review
    ScreenShots