ChowNow vs. DoorDash

The ChowNow platform is rock solid with daily use. It is easy to set up and train new staff. Lower pricing with competitors is the only reason for the 8 of 10

Incentivized

i like using doordash for work to be able to provide goods for my employees while not having to actually leave work to go pick them up. I have used it for things like ordering food for a group of employees or even when I have needed tools from a supported doordash store, they have delivered those items so I did not have to wait for them to get shipped out to my work

Incentivized

• menu updating
• receiving customer data
• adding photos to our menu
• submitting refunds/adjustments to customers

Incentivized

• delivering products and food when you are incapable or unable to drive
• quick delivery
• various types of deliveries are available on doordash

Incentivized

• Better structure of Pizza menus to ease 86 toppings
• The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Incentivized

• a better tracking system so you know when the delivery is going to take place.
• a better way to let the drivers know when food is going to be done so they dont have to wait at the location for the order to be filled.
• more deals

Incentivized

I push customers toward ChowNow instead of the references apps because of a) ChowNow has lower commission costs b) ChowNow gives customer data access c) ChowNow allows me to better issue refunds or adjustments. ChowNow however does not provide as much visibility to "new" potential customers. This is just my guess -- there are less average users on the ChowNow app on a nightly basis vs. the UberEats, DoorDash, Grubhubs of the world.

Incentivized

Uber Eats does not have the vast variety of deliveries that door dash has

Incentivized

• Returning guests from the email campaigns
• Offering easy to use online ordering has increased sales

Incentivized

• employees are happier when food is given - positive ROI
• employees seem to be driven harder when food is given - positive ROI
• less inquiring for multiple quotes when things can be delivered same day - negative ROI

Incentivized