ChowNow vs. Spoonfed

The ChowNow platform is rock solid with daily use. It is easy to set up and train new staff. Lower pricing with competitors is the only reason for the 8 of 10

Incentivized

Spoonfed is well suited for smaller catering teams, it offers the ability to have a large changing menu and for guests to place orders themselves. If you are doing catering business with repeat customers it's quite useful [as] you can repeat orders and save all of the guest's info in the database. I would not recommend it if it does not integrate into your point of sale as you will need to have an entirely different system for payments and sales because of this.

Incentivized

• menu updating
• receiving customer data
• adding photos to our menu
• submitting refunds/adjustments to customers

Incentivized

• Ability to have robust and changing menu options.
• Authorizing payments and payment links sent via email.
• Customer profiles.
• Ability to save credit card numbers for repeat guests.
• Guests can place orders themselves.

Incentivized

• Better structure of Pizza menus to ease 86 toppings
• The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Incentivized

• It's based out of England - so users in the USA sometimes run into unfamiliar verbiage or set up because of this, plus support team is in England.
• Customer database set up isn't set up intuitively.
• Glitches in functionality - sometimes is down/not working.

Incentivized

I push customers toward ChowNow instead of the references apps because of a) ChowNow has lower commission costs b) ChowNow gives customer data access c) ChowNow allows me to better issue refunds or adjustments. ChowNow however does not provide as much visibility to "new" potential customers. This is just my guess -- there are less average users on the ChowNow app on a nightly basis vs. the UberEats, DoorDash, Grubhubs of the world.

Incentivized

This is the only catering software that we have used. We were doing all of this in house beforehand.

Incentivized

• Returning guests from the email campaigns
• Offering easy to use online ordering has increased sales

Incentivized

• Not always intuitive for users in USA.
• If you are able to set up the guests placing orders themselves, big ROI and ability to have a leaner catering team.
• Calendar feature allows you to see orders at multi units / enterprise level.
• Production sheets allow for commissary to track production for needs across multi units.

Incentivized