TrustRadius

Churn Buster vs. Cisco Webex Experience Management (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Churn Buster
Score 0.0 out of 10
N/A
Churn Buster is a customer retention tool for subscription service providers, helping to reduce passive churn and use various nudge tactics (e.g. mobile and email reminders) and card processing strategies to help get past-due subscribers paid up, make payment recovery easier, and extend subscriber lifetimes. Churn Buster offers solutions for Subscription eCommerce, as well as for SaaS & Digital Subscriptions.N/A
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.N/A
Pricing
Churn BusterCisco Webex Experience Management (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Churn BusterCisco Webex Experience Management (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Churn BusterCisco Webex Experience Management (discontinued)
Best Alternatives
Churn BusterCisco Webex Experience Management (discontinued)
Small Businesses
ChurnZero
ChurnZero
Score 8.4 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Gainsight CS
Gainsight CS
Score 8.8 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Churn BusterCisco Webex Experience Management (discontinued)
Likelihood to Recommend
-
(0 ratings)
9.0
(12 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Churn BusterCisco Webex Experience Management (discontinued)
Likelihood to Recommend
Churn Buster
No answers on this topic
Discontinued Products
Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
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Pros
Churn Buster
No answers on this topic
Discontinued Products
  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.
LS
Lianet Silvester
Customer Support Specialist
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Cons
Churn Buster
No answers on this topic
Discontinued Products
  • Not always intuitive or user friendly
  • Getting the most out of the software requires dedicated personnel/time
  • Not that useful unless you'll do something with the data
Verified User
Anonymous
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Likelihood to Renew
Churn Buster
No answers on this topic
Discontinued Products
We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets.
VN
Vignesh Nayak
Senior Inside Sales Specialist
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Usability
Churn Buster
No answers on this topic
Discontinued Products
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
BS
Badri Sampath
VP Consulting
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Support Rating
Churn Buster
No answers on this topic
Discontinued Products
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
BS
Badri Sampath
VP Consulting
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Alternatives Considered
Churn Buster
No answers on this topic
Discontinued Products
As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]
KS
Kalavati Singh
Project Manager
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Return on Investment
Churn Buster
No answers on this topic
Discontinued Products
  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Verified User
Anonymous
Read full review
ScreenShots