Software Service with Actionable Insights
May 02, 2023
Software Service with Actionable Insights
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Experience Management
We have a contract with WebEx and since we have the functionality and are using it in our systems, having a comprehensive overview of what we're doing with it and how we're using it provides business insights, but also those that we can take action on or use to change behaviors (or lend support to positive behaviors).
- Bring multiple data points into one location
- Provides a customizable dashboard
- Drills down to specific areas for further analysis
- Not always intuitive or user friendly
- Getting the most out of the software requires dedicated personnel/time
- Not that useful unless you'll do something with the data
- Centralized data repository
- Dashboard for quick/easy analysis (once it's created and running)
- Brings the customer experience data in
- Useful data to prompt larger conversations about the customer
- Brings all the data into one location
- Easy for most people to understand when it's presented/shown
We have a contract with Cisco, so it works, but honestly, each of the different software systems has its pros and cons and a lot of it comes down to personal preference and what you will actually use. It's no use getting any of these if you won't actually use them and the data they provide to make positive changes.
Do you think Cisco Webex Experience Management (discontinued) delivers good value for the price?
Not sure
Are you happy with Cisco Webex Experience Management (discontinued)'s feature set?
Yes
Did Cisco Webex Experience Management (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Webex Experience Management (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Cisco Webex Experience Management (discontinued) again?
Yes