Ciena Manage, Control and Plan vs. eStreamDesk

Ciena Manage, Control and Plan

eStreamDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Ciena Manage, Control and Plan	Score 0.0 out of 10	N/A	Ciena’s Manage, Control and Plan (MCP), formerly from Blue Planet, is a domain controller that gives users SDN software control and automation. MCP eliminates the manual, time-consuming, error-prone steps typically required to plan and build the network and to deliver and assure services across it. Instead, MCP’s open interfaces enable integration with operational support systems and accelerate end-to-end operational workflows.	N/A
eStreamDesk	Score 10.0 out of 10	N/A	eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.	N/A

Pricing

Ciena Manage, Control and Plan

eStreamDesk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Ciena Manage, Control and Plan	eStreamDesk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

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All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

More Pricing Information

Community Pulse
	Ciena Manage, Control and Plan	eStreamDesk
Top Pros	No answers on this topic	Pro Easy to implement Pro Rules engine Pro Simple and effective
Top Cons	No answers on this topic	Minus Reasonable price

Features

Ciena Manage, Control and Plan

eStreamDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Ciena Manage, Control and Plan - Ratings	eStreamDesk 10.0 1 Ratings 24% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Ciena Manage, Control and Plan - Ratings	eStreamDesk 10.0 1 Ratings 27% above category average
Customer portal	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	Ciena Manage, Control and Plan	eStreamDesk
Small Businesses	No answers on this topic	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Cisco ACI Score 8.5 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Cisco ACI Score 8.5 out of 10	Salesforce Service Cloud Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Ciena Manage, Control and Plan	eStreamDesk
Likelihood to Recommend	- (0 ratings)	10.0 (2 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (1 ratings)

User Testimonials
	Ciena Manage, Control and Plan	eStreamDesk
Likelihood to Recommend	Ciena No answers on this topic	eStreamDesk The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests. Incentivized Verified User Anonymous Read full review
Pros	Ciena No answers on this topic	eStreamDesk It is very easy to implement in small and medium enterprises. The rules engine is simple and effective. 100% usable right out of the box. API simple and functional integration. Verified User Anonymous Read full review
Cons	Ciena No answers on this topic	eStreamDesk No complaints - it does what it is expected to do at a very reasonable price. Verified User Anonymous Read full review
Likelihood to Renew	Ciena No answers on this topic	eStreamDesk No complaints at all. Great cost. eStreamDesk does the job. Verified User Anonymous Read full review
Alternatives Considered	Ciena No answers on this topic	eStreamDesk I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish. Verified User Anonymous Read full review
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