Cincopa vs. livepro

Cincopa is great for small businesses that need to post photo or video galleries on their websites. Cincopa can do many other things, however, I have only used them for photo galleries. Cincopa also makes it easy to post a video on websites.

The great thing about livepro is you can structure your content the way that suits your organisation. livepro are there to support you in deciding what may work best for your team, it is not a one size fits all solution. The system allows you to write complex processes in a simplified view so staff can easily navigate to the solution they need. The 'rocket' knowledge object allows your processes that have a lot of variation to be written up in a simple decision tree setup, taking your staff to the right outcome every time.

• Responsive - if your platform is not responsive it will display the gallery this way across all platforms.
• Fast - if you have slow uploads it will increase your load speed.
• Easy - you can upload all your photos at once or one at a time. Then use a preset gallery to display them.

• Easy to navigate. Anyone can jump onto the system with minimal training, it is user friendly and intuitive.
• Supportive team. The livepro team are 100% responsive and supportive to all feedback, suggestions and requests. You can tell they are focused on their users and their customer experience is fantastic.
• WYSIWYG editor. The editing function when authoring content is very easy to use. You can follow the basic "what you see is what you get" editor, or you can delve into the source code if you want to get savvy with your technical skills.
• livepro integrates with a number of other platforms to enhance the user experience. For example, Genesys Cloud.

• Cincopa only allows for one size of photo. For example, if I want to include a vertical photo and a horizontal one, I have to have the Cincopa team custom-code this feature for me. It should be an out-of-box feature.
• Our designer had to put some parameters in Cincopa, so that the galleries fit in well with our website. It's not intuitive to the average person.
• The analytics are very lacking. We have a podcast page where about four to five podcast series live, but the analytics are the same for all of those series because Cincopa only records when someone sees the first slide of a gallery, not individual slides. So, there's no way to know if one podcast is more popular than the other. And, since Cincopa is an iframe, we can't gather this data with Google Analytics either.

• Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
• Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.

It solved the problems we were facing at the time.

Cincopa is very easy to use, especially to the uninitiated. You don't need a degree in CS or years of experience to set-up a fantastic looking gallery. The interface is self-explanatory for the most part and very easy to use. The drag-and-drop functionality makes it simple and inviting for all users.

Incentivized

When looking for a gallery system on BigCommerce, we looked at POWr, Owl Carousel, and JuiceBox. We settled on Cincopa due to the embed options, drag-and-drop functionality, and the lack of development needed to integrate into our website. Additionally, Cincopa's price point (especially with a free option) put it in the lead over similar products like JuiceBox.

Incentivized

SharePoint did not have the functionality that livepro does. We attempted to create a knowledge hub in SharePoint but were left disappointed.

• We use the tool primarily as a customer loyalty measure. Customers can view all submitted images and videos, also from other people and share with other people.
• In addition, the tool serves to promote the image of our company by giving the customer pleasure. The residence time of the customers on the page with the picture gallery is very high.

• livepro has improved our right first time response for our customer contact center. In the first six months of going live, our RFT response increased to the 60th percentile from 50 percent.
• One source of truth--our customer service team is confident in the answers they are providing and that they can rely on the accuracy and quality of information.
• Providing a superior level of customer service--as the team becomes more efficient in using the system, they are processing more calls and creating more meaningful outcomes for our customers. The teams percentage of missed (abandoned) calls has dropped from 4.26 percent to 3 percent since implementation of livepro.