What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 6 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Cloud PBX

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
8.9
FluentCloud
89%
FluentCloud ranks higher in 5/5 features
FluentCloud ranks higher in 5/5 features
Hosted PBX

N/A
0 Ratings
9.0
90%
1 Rating
Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
9.0
90%
1 Rating
User templates

N/A
0 Ratings
10.0
100%
1 Rating
Call reports

N/A
0 Ratings
7.8
78%
2 Ratings
Directory of employee names

N/A
0 Ratings
8.7
87%
2 Ratings
Call Management

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
8.4
FluentCloud
84%
FluentCloud ranks higher in 5/5 features
FluentCloud ranks higher in 5/5 features
Answering rules

N/A
0 Ratings
5.6
56%
2 Ratings
Call recording

N/A
0 Ratings
9.6
96%
2 Ratings
Call park

N/A
0 Ratings
6.9
69%
2 Ratings
Call screening

N/A
0 Ratings
10.0
100%
1 Rating
Message alerts

N/A
0 Ratings
10.0
100%
2 Ratings
VoIP system collaboration

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
7.0
FluentCloud
70%
FluentCloud ranks higher in 1/1 features
FluentCloud ranks higher in 1/1 features
Audio conferencing

N/A
0 Ratings
7.0
70%
1 Rating
Mobile apps

Cisco Hosted Unified Communications Services
Feature Set Not Supported
N/A
5.0
FluentCloud
50%
FluentCloud ranks higher in 2/2 features
FluentCloud ranks higher in 2/2 features
Mobile app for iOS

N/A
0 Ratings
5.0
50%
1 Rating
Mobile app for Android

N/A
0 Ratings
5.0
50%
1 Rating
Attribute Ratings
- FluentCloud is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.2
Cisco Hosted Unified Communications Services
82%
1 Rating
9.6
FluentCloud
96%
2 Ratings
Likelihood to Renew

Cisco Hosted Unified Communications Services
N/A
0 Ratings
10.0
FluentCloud
100%
1 Rating
Likelihood to Recommend
Cisco Hosted Unified Communications Services
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
FluentCloud
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Client Services Manager
West Coast Call CenterMarketing and Advertising, 11-50 employees
Pros
Cisco Hosted Unified Communications Services
- VoIP best practices
- UC and IM
- Centralized management and provisioning
- Reduced OPEX/CAPEX in the implementation
- Security and integration with other UC platforms using SIP (Except Lync)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
FluentCloud
- FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
- Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
- Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
IT Manager & Sales Executive
West Coast Call Center IncMarketing and Advertising, 11-50 employees
Cons
Cisco Hosted Unified Communications Services
- Integration with contact center plaforms
- Integration with other UC platforms
- Lower the tennant size and clusters capacity
- Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
FluentCloud
- There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
- They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Client Services Manager
West Coast Call CenterMarketing and Advertising, 11-50 employees
Pricing Details
Cisco Hosted Unified Communications Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Hosted Unified Communications Services Editions & Modules
—
Additional Pricing Details
—FluentCloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$20 per user per month
FluentCloud Editions & Modules
Edition
Essential | $20.001 |
---|---|
Advanced | $30.001 |
Complete | $45.001 |
- per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.Likelihood to Renew
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
FluentCloud
FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
IT Manager & Sales Executive
West Coast Call Center IncMarketing and Advertising, 11-50 employees
Alternatives Considered
Cisco Hosted Unified Communications Services
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
FluentCloud
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Client Services Manager
West Coast Call CenterMarketing and Advertising, 11-50 employees
Return on Investment
Cisco Hosted Unified Communications Services
- Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
- The licensing is perpetual, the only associated cost with the licenses are SWSS.
- Desktop sharing isn't a functionality.
- Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
FluentCloud
- FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
- The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
IT Manager & Sales Executive
West Coast Call Center IncMarketing and Advertising, 11-50 employees