6 Ratings
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Score 10 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.9

    FluentCloud

    89%
    FluentCloud ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    User templates

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call reports

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Call Management

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.4

    FluentCloud

    84%
    FluentCloud ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    5.6
    56%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Call park

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    VoIP system collaboration

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    7.0

    FluentCloud

    70%
    FluentCloud ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile apps

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    5.0

    FluentCloud

    50%
    FluentCloud ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • FluentCloud is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco Hosted Unified Communications Services

    82%
    1 Rating
    9.6

    FluentCloud

    96%
    2 Ratings

    Likelihood to Renew

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    10.0

    FluentCloud

    100%
    1 Rating

    Likelihood to Recommend

    Cisco Hosted Unified Communications Services

    It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
    Rui Ferraz | TrustRadius Reviewer

    FluentCloud

    I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
    Janene Buck | TrustRadius Reviewer

    Pros

    Cisco Hosted Unified Communications Services

    • VoIP best practices
    • UC and IM
    • Centralized management and provisioning
    • Reduced OPEX/CAPEX in the implementation
    • Security and integration with other UC platforms using SIP (Except Lync)
    Rui Ferraz | TrustRadius Reviewer

    FluentCloud

    • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
    • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
    • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
    Melissa Almeida | TrustRadius Reviewer

    Cons

    Cisco Hosted Unified Communications Services

    • Integration with contact center plaforms
    • Integration with other UC platforms
    • Lower the tennant size and clusters capacity
    • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
    Rui Ferraz | TrustRadius Reviewer

    FluentCloud

    • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
    • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
    Janene Buck | TrustRadius Reviewer

    Pricing Details

    Cisco Hosted Unified Communications Services

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Hosted Unified Communications Services Editions & Modules

    Additional Pricing Details

    FluentCloud

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $20 per user per month

    FluentCloud Editions & Modules

    Edition
    Essential$20.001
    Advanced$30.001
    Complete$45.001
    1. per user per month
    Additional Pricing Details
    Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

    Likelihood to Renew

    Cisco Hosted Unified Communications Services

    No score
    No answers yet
    No answers on this topic

    FluentCloud

    FluentCloud 10.0
    Based on 1 answer
    At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
    Melissa Almeida | TrustRadius Reviewer

    Alternatives Considered

    Cisco Hosted Unified Communications Services

    Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
    Rui Ferraz | TrustRadius Reviewer

    FluentCloud

    I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
    Janene Buck | TrustRadius Reviewer

    Return on Investment

    Cisco Hosted Unified Communications Services

    • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
    • The licensing is perpetual, the only associated cost with the licenses are SWSS.
    • Desktop sharing isn't a functionality.
    • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
    Rui Ferraz | TrustRadius Reviewer

    FluentCloud

    • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
    • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
    Melissa Almeida | TrustRadius Reviewer

    Screenshots

    Cisco Hosted Unified Communications Services

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