Cisco Managed Security Services vs. IBM Managed Security Services vs. Masergy

Great for large enterprises. I would not use it for a small business [in my opinion].

I highly recommend this product to any organization for all security services. The system has enabled the company to develop secure websites that cannot be easily compromised. It enhances high security for data networking infrastructure promoting faster and more secure file transfer. It has reduced daily expenses incurred in setting up security tools from different platforms.

Incentivized

I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.

Incentivized

• Data transfer
• Ease of use
• UI/UX
• Support

• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

Incentivized

• Pricing
• Request a feature link
• Integrations

• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Incentivized

I cannot rate their support as I have never needed it.

Incentivized

It's [Cisco Managed Security Services] really the only other product we use from them. I like its reliability and it's secure.

I have not come across such a secure and powerful platform for providing data security services as IBM Managed Security Services. It has fully protected all the company systems from external threats that have been compromising company information. This system has enhanced the company to secure all data-driven models and guarantee the safety of all confidential information assets. The product tracks effectively data across all the applications to ensure it is safe for planning and highly reliable for decision-making.

Incentivized

I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

• Helps keep our churn low.
• Customer trust

• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized