37 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Meraki SM

The free tier of Meraki SM was excellent and we used it for a few years. We now use the paid version. Meraki SM is excellent for schools that need to manage large amounts of iPads without needing to maintain physical contact with them. We are a small primary school on a single site however Meraki SM is able to handle larger sites. Devices are able to be configured so that the permissions are automatically set depending on the current user, or the current location. This allows for excellent customization. In my experience, Meraki SM works best when used with iPads. It does have some features for managing other devices but I have not used it for this.
Anonymous | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

As far as MDM solutions go, this one does all of the main features you would need. The price point is extremely competitive, but with that, there are areas for improvement. ManageEngine MDM Plus is well suited for small businesses that want to easily manage their devices and be able to track them. It may not be as well suited if you have more than a couple hundred devices and go through a lot of user and device changes.
Nicolas Poague | TrustRadius Reviewer

Pros

Cisco Meraki SM

  • The tagging feature is quite nice. One of the tags we use is for lost/stolen devices and we have it configured to email us when one of these devices show to be online. This allows us to take actions (such as remote wipe, track GPS, etc).
  • The ability to configure Geofences is also a nice feature to have. This allows us to restrict where our clients/employees are able to utilize the device.
  • Cloud-based management offers the ease of management which simply is not found with on-premises solutions.
Anonymous | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

  • Localization.
  • App inventory.
  • Control devices in real-time.
  • Push app and configuration.
  • Separate business and personal profile.
Anonymous | TrustRadius Reviewer

Cons

Cisco Meraki SM

  • Currently the application addition to Meraki has gone through some changes that make it not as user friendly as it used to be but has improved some areas of the function such as easy of deployment.
  • It would be nice to have the ability to reset a users password from the control panel. This function is currently missing.
  • Some of the navigation within the panel is not the best. It is a little obscure at times where you need to go for certain functions. For instance, to manage users, instead of a nav feature just saying, Manager Users, you have to know to click on a link simply called, "General". This could be improved.
Mike Madsen | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

  • Email enrollment: the e-mail enrollment option for devices is inconsistent, and this is an area that would seem like an easy fix. In most of the cases where we've tried to enroll devices via email, the text is incredibly small and the hyperlinks are either not visible or not easily clickable unless you zoom in a lot. When requiring staff the enroll their own device, you essentially have to rely on the SMS enrollment option.
  • SMS enrollment credits: the option for SMS enrollment actually works great. However, where it needs to be improved is how the credits are provisioned. There is no way to actually purchase additional credits. When you first sign up for ManageEngine MDM Plus, you are given a set amount of credits. Once those run out, it is a huge pain to try to obtain more. It should be possible to be able to simply order additional credits.
  • Management console interface: the management console has a lot of excellent features, but the design has a lot of room for improvement. The navigation menus are a little confusing. For example, areas for enrollment, inventory, and device management all have lists of managed devices, but each has different information. It should be easy to simply click on a device and tell whether it's already been enrolled, etc. without the need for jumping around separate pages.
  • Client user management: when you enroll a device via an end-user, you must add a user ID and email address. If you ever want to update those, you can't. Further, you can't seem to be able to delete users altogether. When employees leave and new ones are hired, phone numbers tend to get flipped around. This has caused a few headaches in enrolling/removing devices.
Nicolas Poague | TrustRadius Reviewer

Likelihood to Renew

Cisco Meraki SM

No score
No answers yet
No answers on this topic

ManageEngine Mobile Device Manager Plus

ManageEngine Mobile Device Manager Plus 8.0
Based on 1 answer
We would be very likely to renew unless there were unforeseen changes to our budget.
Nicolas Poague | TrustRadius Reviewer

Usability

Cisco Meraki SM

Cisco Meraki SM 9.0
Based on 1 answer
It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.
Laurance J. Specht | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

No score
No answers yet
No answers on this topic

Support Rating

Cisco Meraki SM

Cisco Meraki SM 8.0
Based on 4 answers
We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.
Anonymous | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Meraki SM

It was the most affordable and provided our company with the features we needed. Even after multiple re-evaluations, we were still able to justify the on-going use of Cisco Meraki SM over the the more expensive options. The others provide some more features, but Meraki provides the most features a growing business needs at an affordable price.
Matthaniel Cowell | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

We selected ManageEngine Mobile Device Manager Plus because is one of the best solutions on the market. Very good price, easy deployment, and management. Great support from the vendor. Great user community on forums. Geolocation and real-time management are very useful. The product is constantly improving and offers many possibilities
Anonymous | TrustRadius Reviewer

Scalability

Cisco Meraki SM

Cisco Meraki SM 7.8
Based on 3 answers
It is super easy to add users and deploy MDM license on all new devices on the dashboard. It’s also quite simple to personalize the policies from different teams, sites, or apply rules on a certain type of devices versus another. There are many levels to safely allow managers and admins to control the solution.
Anonymous | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Meraki SM

  • Allowed us to track phone data usage to save on data overage costs
  • Billing of applications to specific departments cut down on administrative hours spent looking at bills line by line
  • Track and recover lost or stolen devices with fairly accurate GPS
Anonymous | TrustRadius Reviewer

ManageEngine Mobile Device Manager Plus

  • Improve security for mobile devices.
  • Monitor and manage mobile devices.
  • Push configuration and business applications.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Meraki SM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ManageEngine Mobile Device Manager Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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