Feature packed, yet simple to use MDM solution
April 03, 2023
Feature packed, yet simple to use MDM solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ManageEngine Mobile Device Manager Plus
We need a solution to centrally manage and support over 100 mobile devices after previously being all manually maintained which was a organisational nightmare. Our key priority's were to allow asset management, deployment of apps and settings, the ability to remotely configure and support, and to reduce the amount of manual intervention required.
- Integration with our user system (Windows Active Directory/Azure).
- An amazing feature which automatically syncs users from our central source so we don't have to do this manually, reducing errors and automating the staff onboarding experience. This also allows groups which we can use to target devices / profiles.
- Remote control of devices.
- Being able to remotely screen share and take control of devices allowed us to instantly respond and resolve issues with settings/apps on our users devices without having to bring the devices into the office allowing a quicker resolution of problem and minimising impact to business.
- Simple Setup
- The configuration of devices through profiles is incredibly easy to do, yet flexible with numerous options we can enable. The best feature ultimately is the simplicity. You just select the options you want without having to select 10 other required settings.
- Responsive support.
- On a few occasions we had some issues (down to user error) we were able to joing live chat with support and within a matter of minutes they were able to show us where we went wrong before anyone noticed the mistake.
- Remote control (for android) requires user intervention at the device. They need to allow access from a notification. It would be useful for some of our kiosks to be able to do this unsupervised.
- Showing a devices previous locations could be better shown together on a single map. At present it shows a single location which you can go to previous locations.
- Integration with Active Directory
- Remote Control functionality
- Location Tracking / Lost Mode
- Significant reduction in the time for configuring new devices when changing mobile contracts
- Reduction in the time to resolve issues from hours to minutes
Do you think ManageEngine Mobile Device Manager Plus delivers good value for the price?
Yes
Are you happy with ManageEngine Mobile Device Manager Plus's feature set?
Yes
Did ManageEngine Mobile Device Manager Plus live up to sales and marketing promises?
Yes
Did implementation of ManageEngine Mobile Device Manager Plus go as expected?
Yes
Would you buy ManageEngine Mobile Device Manager Plus again?
Yes