What users are saying about
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 41 reviews and ratings
237 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 237 reviews and ratings
Attribute Ratings
- Cisco Meraki SM is rated higher in 2 areas: Likelihood to Recommend, Usability
- Microsoft Endpoint Manager (Microsoft Intune + SCCM) is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.0
Cisco Meraki SM
90%
11 Ratings

8.7
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
87%
48 Ratings
Likelihood to Renew
Cisco Meraki SM
N/A
0 Ratings

9.9
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
99%
2 Ratings
Usability
9.0
Cisco Meraki SM
90%
1 Rating

7.8
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
78%
6 Ratings
Performance
Cisco Meraki SM
N/A
0 Ratings

7.0
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
70%
28 Ratings
Support Rating
8.0
Cisco Meraki SM
80%
4 Ratings

9.4
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
94%
20 Ratings
Implementation Rating
Cisco Meraki SM
N/A
0 Ratings

8.9
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
89%
4 Ratings
Product Scalability
8.6
Cisco Meraki SM
86%
5 Ratings

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
N/A
0 Ratings
Likelihood to Recommend
Cisco Meraki SM
One of the scenarios where we can apply Cisco System Manager is when our company has the need to manage, monitor and support mobile devices and portable computing equipment, allowing us centralized management and remote support for devices. If we have devices apple system manager has more features. A scenario where it does not apply is when we have mobile devices that are not compatible with the SM software.

Verified User
Consultant in Engineering
Information Technology & Services Company, 201-500 employeesMicrosoft Endpoint Manager (Microsoft Intune + SCCM)
Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
IT Director
Society of American FloristsNon-profit Organization Management, 11-50 employees
Pros
Cisco Meraki SM
- We can create templates for our mobile devices that make new hardware deployments a breeze.
- Pushing out new with Apple Business Manager is easy and efficient.
- We get tons of real-time information on our devices and useful historical information and logs.
- Kiosk and Single App mode is great for single purpose tablets.
Director Of Information Technology
Alicart Restaurant GroupFood & Beverages, 201-500 employees
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
- [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
- The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
- The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesCons
Cisco Meraki SM
- Limited ability for "command line" functions. For example, we had a laptop that was stolen and showed to be online, but we could not wipe it. We were able to access a command prompt, but it would not accept DISKPART or FORMAT commands to try and make the PC unusable.
- The GPS location is not terribly accurate and frequently it "guesses" location based off of an IP address rather than actually activating the GPS on the device. This makes tracking lost/stolen devices very difficult.
- Difficulty getting devices to correctly show their status in the dashboard. For example, I can have a PC that is online and connected to the Internet, but shows to be offline in the dashboard. Only after refreshing many times would it indicate that the PC was actually online, thus allowing me to administer it.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesMicrosoft Endpoint Manager (Microsoft Intune + SCCM)
- The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
- At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
- Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employeesPricing Details
Cisco Meraki SM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Meraki SM Editions & Modules
—
Additional Pricing Details
—Microsoft Endpoint Manager (Microsoft Intune + SCCM)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 per user/per month
Microsoft Endpoint Manager (Microsoft Intune + SCCM) Editions & Modules
Edition
Microsoft 365 For Families | 9.991 |
---|---|
Microsoft 365 For Individuals | 6.991 |
Microsoft 365 Business Basic | $52 |
Microsoft 365 Business Standard | 12.502 |
Microsoft 365 Business Premium | $152 |
Microsoft 365 Apps | 8.252 |
- per month
- per user/per month
Additional Pricing Details
—Likelihood to Renew
Cisco Meraki SM
No score
No answers yet
No answers on this topic
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.9
Based on 2 answers
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
Senior Infrastructure Analyst
Mascom WirelessTelecommunications, 201-500 employees
Usability
Cisco Meraki SM
Cisco Meraki SM 9.0
Based on 1 answer
It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.
Manager of Personalized Learning and Dean of Instruction
Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.8
Based on 6 answers
The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.

Verified User
Professional in Information Technology
Primary/Secondary Education Company, 1001-5000 employeesPerformance
Cisco Meraki SM
No score
No answers yet
No answers on this topic
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.0
Based on 28 answers
It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Support Rating
Cisco Meraki SM
Cisco Meraki SM 8.0
Based on 4 answers
We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.

Verified User
Manager in Information Technology
Airlines/Aviation Company, 501-1000 employeesMicrosoft Endpoint Manager (Microsoft Intune + SCCM)
Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.4
Based on 20 answers
Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.

Verified User
Consultant in Engineering
Legal Services Company, 1001-5000 employeesImplementation Rating
Cisco Meraki SM
No score
No answers yet
No answers on this topic
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.9
Based on 4 answers
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
Senior Infrastructure Analyst
Mascom WirelessTelecommunications, 201-500 employees
Alternatives Considered
Cisco Meraki SM
The only product I have used that is similar is Apple Configurator. While a powerful solution, it requires physical access to the devices which is not always possible, especially on a large site. Meraki is able to achieve many of the same functions as the Apple configurator but without ever needing to physically access the device, other than initial setup and registration.

Verified User
Professional in Other
Education Management Company, 11-50 employeesMicrosoft Endpoint Manager (Microsoft Intune + SCCM)
We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
Owner
DiamondNet, Inc.Information Technology & Services, 1-10 employees
Scalability
Cisco Meraki SM
Cisco Meraki SM 8.6
Based on 5 answers
It’s scalable up to a point and will scale well from small to a medium business, however, as a business grows and policies get more mature or detailed, you might have to later upgrade to a more appropriate enterprise solution such as MaaS360 or AirWatch. This solution however, will last quite a long tome for a growing business.
IT Specialist
WKS Restuarant CorporationRestaurants, 10,001+ employees
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
No score
No answers yet
No answers on this topic
Return on Investment
Cisco Meraki SM
- Our immediate take away has been a savings of thousands a year in MDM fees. We were paying around $3.00 a device with our previous MDM and our average with Meraki is about $1.88 per device. That while providing far more functionality than our previous provider.
Operations Manager
Banyan, Inc.Computer Software, 51-200 employees
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
- Cuts down our software deployment and patch management time compared to our old tools.
- Better reporting capability to determine the success to fail ratio of a deployed software or patch and additional information provided to mitigate the failed deployment.
- Consistent tool usage across our global units with centralized reporting to monitor monthly patch and software deployment results.

Verified User
Administrator in Information Technology
Chemicals Company, 10,001+ employees