A close to perfect MDM solution
Updated September 04, 2021

A close to perfect MDM solution

Joe Aldeguer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Overall Satisfaction with Microsoft Endpoint Manager (Microsoft Intune + SCCM)

First off let me clarify my product review only covers Microsoft Intune now called Microsoft Endpoint Manager. I used it to manage all of macOS and Windows 10 computers to deploy apps, compliance policies, configuration profiles, Windows autopilot, and to onboard my devices to Microsoft Defender for Endpoint.
  • Windows Autopilot
  • Integrates well with Apple devices
  • Good tech support
  • Runs in the cloud there is no need to put up an on-premises server
  • Deploying more apps besides Microsoft Edge and Microsoft Office 365 app
  • Microsoft needs to make it easier to deploy exe, pkg, and msi apps without having to go through the manual process of re-packaging these apps using tools from github like intuneapputil
  • Add a feature to push out software updates for 3rd party apps
  • Windows Autopilot
  • Ability to remote wipe and lock devices in case it is stolen or lost
  • Push out configuration profiles to secure endpoints
  • Push out Azure conditional access to endpoints
  • Have the ability to see which of my devices are out compliance
  • It is a good addition to my O365 IT infrastructure
  • Still lacks some of the features I need managing 3rd party software updates and deployments
  • Easy to deploy and setup
I prefer to go with what is already available from Microsoft to manage my IT infrastructure. My preference is to reduce the number of vendors I have to work with.

Do you think Microsoft Endpoint Manager (Microsoft Intune + SCCM) delivers good value for the price?

Yes

Are you happy with Microsoft Endpoint Manager (Microsoft Intune + SCCM)'s feature set?

No

Did Microsoft Endpoint Manager (Microsoft Intune + SCCM) live up to sales and marketing promises?

Yes

Did implementation of Microsoft Endpoint Manager (Microsoft Intune + SCCM) go as expected?

Yes

Would you buy Microsoft Endpoint Manager (Microsoft Intune + SCCM) again?

Yes

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is.

Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.

Microsoft Endpoint Manager (Microsoft Intune + SCCM) Support

Whenever I get stuck implementing Microsoft Intune I found it easy to get the support I needed from Microsoft.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I went with the Microsoft 365 E5 bundled license for my organization.
It was when I needed help onboarding my macOS devices to Microsoft Defender for Endpoint through Microsoft Intune. Tech support was able to walk me through the step-by-step process. He even provided me the documentation that I am using now when I need to set it all up for other organizations.

Using Microsoft Endpoint Manager (Microsoft Intune + SCCM)

There is some learning curve to get over to get comfortable using Microsoft Intune but it is worthwhile if you put in the time to know the product well. If you manage a Windows environment, Windows Autopilot alone will help reduce some of the tedious tasks of managing Windows 10 computers.
ProsCons
Like to use
Easy to use
Convenient
Feel confident using
Slow to learn
Lots to learn
  • Windows Autopilot
  • Configuration profile deployments
  • Remote locking devices
  • Preparing LOB apps which use exe, pkg and msi installers
  • Configuration settings you can control via group policy is less compared to what you can configure in configuration profiles
  • Not enough 3rd party software available if you want to use the Microsoft Store for Business to deploy apps to users or devices