Microsoft Intune is a great device management tool.
April 29, 2025

Microsoft Intune is a great device management tool.

Michael Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Microsoft Intune (legacy)

Overall Satisfaction with Microsoft Intune

We utilized Microsoft Intune to manage our laptops and desktops, as well as our employee's personal devices. For corporate devices we are controlling WIFI access, installing Office, managing secure folder access, tightening security controls, and managing encryption. Personal devices must be enrolled to use company resources such as Teams and email. The devices are checked for security standards and can be remotely wiped in the case of loss or theft.

Pros

  • Controlling Windows features and settings.
  • It's very easy to implement and manage the certificates for Apple products.
  • Robust configuration for managing a large number of devices.

Cons

  • Deploying applications to Windows devices.
  • Removing a policy from Microsoft Intune does not remove it from the endpoints.
  • The update ring feature requires increased licensing.
  • Because the product is included in our MS 365 license, we were able to save $5000 a year by removing our existing MDM system.
  • We have better control of Windows settings, such as Wi-Fi, anti-virus, and Office installs. No longer configuring each user manually saves our department hours per deployed PC.
  • The use of dynamic groups greatly reduces the administrative overhead per device.
The product has a steeper learning curve than other MDM software and has some gotchas. The biggest issue is that devices will retain a policy even after it has been deleted. However, once the system is put into place and you have a good understanding of how it functions it become a powerful and indispensable pool. I would highly recommend the product, but would also caution anyone new to the product to set up a robust test system before deploying production wide.
Microsoft Intune is more robust as far as fine-tuning security controls. It also allows for software installs, folder access controls, updating PCs, and other features simply not found in previous products we have used. Because it is rolled into MS 365 it's very cost effective. It's also a single pane of glass for managing user PCs and personal devices.

Do you think Microsoft Intune delivers good value for the price?

Yes

Are you happy with Microsoft Intune's feature set?

Yes

Did Microsoft Intune live up to sales and marketing promises?

Yes

Did implementation of Microsoft Intune go as expected?

Yes

Would you buy Microsoft Intune again?

Yes

Microsoft Intune is well suited for the larger end of the small business segment to the enterprise. The ability to configure and remotely deploy computer configurations, control mobile devices, and fine tune security controls of each device or device group is a major win for this product. Smaller and mid-sized businesses may balk at having to increase their license level to unlock the better updating features.

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