Cisco Secure Network Analytics vs. ServiceNow IT Service Management

Few products operate off the Netflow or RAP/SPAN traffic versus the endpoint. Of those products, many operate from the aggregate traffic of uplinks/downlinks, whereas Secure Network Analytics focuses on viewing all traffic to give per-endpoint comprehensive data analytics. SNA is a great product for network visibility and detection, and to preserve that focus, other options such as remediation or quarantined are deferred to other products in the security ecosystem. SNA uses Machine Learning models to determine traffic behavioral compliance, which is a double-edged sword. On one hand, it mitigates zero day attacks changing traffic patterns, but conversely, it requires training to know acceptable traffic patterns. Unfortunately, many adopters of SNA do not spend the time giving it the user input and so the ML models never gets the correct weights and parameters to work from.

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We found that ServiceNow's ITSM product is overall a great product to use in all areas of IT. Whether it be Security, Infrastructure, or Networking, nothing is too complicated to bring into ServiceNow for processing. Being able to use flows to automate task creation and auto assign has helped to fill process gaps that existed with our previous product.

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• A silent tool.
• A great way to get visibility of all the conversations of the network.
• Easy to find out the internal and the external threats.
• Easy to track performance.
• Network monitoring is very easy to understand and control.
• Attacks can be easily detected along with encrypted traffic.
• Historic records of the attack and reports make it even better.

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• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• Some of the jobs can be difficult to setup until you know how they were designed
• Unless coupled with other Cisco products, you may not get all of the information you would like to have
• If you have a network that already has many issues it may take a lot of time to see the value in the product; it would take time to weed everything which this product will detect for you to use it to find that needle in the haystack

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Cisco Secure Network Analytics is a fantastic tool, but does require some setup and upkeep which may turn off smaller IT Security teams. However, once all the flows are set up and the product is functioning with the proper rules, the insight into your network is fantastic. For us, the product has a significant ROI and will be a product we keep up on.

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Independently Invited by TrustRadius

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Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties

Strong and complete tool which gives comprehensive methods to discover cyber security incidents and prevent data leakage. In case of common use of Cisco StealthWatch and Cisco ISE, you will receive [the] ability [to] not just discover cyber security incidents but also dynamically respond to them. This makes StealthWatch one of most valuable products through[out] [the] whole Cisco Security product portfolio.

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The basic actions of creating, updating and tracking requests is easy to udnerstand and use. Only a short onboarding training is needed to train the users of how to use it properly. However, the UI/UX experience can feel bloated with the many options it offers when you start to customize the tool to your company needs. It is also not the best looking user interface compared to more modern web applications.

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I would rate Cisco Secure Network Analytics’ availability as 8 out of 10. The platform is highly stable and reliable, with users reporting minimal downtime and consistent performance once the system is properly deployed and configured.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

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For a massive system, page loads are reasonably quick, including searches.

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Overall winner because it exceeds our expectations by answering all our requirements and at the same time empowers our operations thru other built-in capabilities it has. Visibility is a key to security operations and Cisco StealthWatch really gives us a magnifying glass to check all logs in the network for threat intelligence and threat hunting.

I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

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To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

Implementation of the product can be tedious, especially fine tuning its rules to customize it to your environment. However, after that is done, CSNA is a very useful and flexible product that would enhance the security posture of any corporate network.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.

I wasn't involved in the decision-making when it happened. It was a couple of years ago, but I can't think of the vendor's name. They used to be here at Cisco Live. But it was another NetFlow vendor, but they were strictly NetFlow and all they did was just a net flow and the Secure Network Analytics has like some of the security anomaly detection stuff built into it. And that was kind of a deciding factor of wanting more of the security focus of the net flow. The net flow was a bonus, but the security stuff was what we were looking for.

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Having used other ticketing/asset tools in the past with other companies. This time, we opted for ServiceNow, primarily because of the company's scale. Once you start hiring a lot of employees, you need a robust tool with some maturity. We wanted to split the IT team into back-office and front-office teams. We needed proper permissions and auto-escalation. Also, approval flows for certain requests (mostly hardware and file access requests). All of this is part of the standard ServiceNow package. Some of the cheaper alternatives we felt were more suited for very small businesses or teams.

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ServiceNow works as an enterprise solution.

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• It is a little pricey - in my organization, with budget cuts, I eventually had to replace it with an open source product (NTOP). While it works well for visibility, it simply isn't the same. If you can afford it, don't bother looking anywhere else - just get it.
• Being able to detect, pivot out, and remmediate from one console was awesome.

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• Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
• Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info