ServiceNow IT Service Management

ServiceNow IT Service Management Competitors and Alternatives

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Score 8.4 out of 100

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Most Commonly Compared to ServiceNow IT Service Management

Best ServiceNow IT Service Management Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Agiloft Flexible Service Desk Suite

Popular Integrations

NinjaOne

About TrustRadius Scoring
Score 9.4 out of 100

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the NinjaOne

Popular Integrations

Atera

About TrustRadius Scoring
Score 8.8 out of 100

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices. Users pay per technician. The vendor states the platform features: Thousands of paying users in over 75 countriesFree trial, no credit card or…

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Atera

Popular Integrations

Best ServiceNow IT Service Management Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Agiloft Flexible Service Desk Suite

Popular Integrations

NinjaOne

About TrustRadius Scoring
Score 9.4 out of 100

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the NinjaOne

Popular Integrations

Atera

About TrustRadius Scoring
Score 8.8 out of 100

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers scale their business. All plans include unlimited devices. Users pay per technician. The vendor states the platform features: Thousands of paying users in over 75 countriesFree trial, no credit card or…

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Atera

Popular Integrations

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…

Higher Rated Features

  • Incident and problem management
  • Subscription-based notifications

Popular Integrations

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • ITSM asset management
  • Change management
  • Incident and problem management

Popular Integrations

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Microsoft System Center

Popular Integrations

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Subscription-based notifications
  • Organize and prioritize service tickets
  • Self-service tools

Popular Integrations

TOPdesk

About TrustRadius Scoring
Score 8.5 out of 100

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Configuration mangement

Popular Integrations

Best ServiceNow IT Service Management Alternatives for Enterprises

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • ITSM asset management
  • Change management
  • Incident and problem management

Popular Integrations

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

Higher Rated Features

  • ITSM asset management
  • Change management
  • Incident and problem management

Popular Integrations

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Microsoft System Center

Popular Integrations

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Subscription-based notifications
  • Organize and prioritize service tickets
  • Self-service tools

Popular Integrations

TOPdesk

About TrustRadius Scoring
Score 8.5 out of 100

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Configuration mangement

Popular Integrations

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

  • Incident and problem management
  • Service-level management
  • Self-service tools

Popular Integrations

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Higher Rated Features

  • ITSM asset management
  • Configuration mangement
  • ITSM collaboration and documentation

Popular Integrations