Overall Satisfaction with ServiceNow IT Service Management
We use [ServiceNow IT Service Management] across our organization to handle all our our own internal support needs: IT issues and requests, employee assistance, etc. We used to use Jira to handle these requests but ServiceNow seems to be better suited to handle tickets of these type.
- To create a ticket takes very little up front information and allows the user to submit a ticket quickly
- The interface is simple and straightforward
- It's easy to conduct a conversation via the ticket and ask questions/get answers.
- If one of my employees submits a ticket, they can't easily share the ticket with me via a link. They have to add me as a watcher.
- A simple, straightforward ticketing system that easily allows for tickets to be created, resolved, and closed.
- Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
- Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.
Do you think ServiceNow IT Service Management delivers good value for the price?
Not sure
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Service Management again?
Yes