Cisco Webex Experience Management (discontinued) vs. Viable

Cisco Webex Experience Management (discontinued)

Viable

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Webex Experience Management (discontinued)	Score 8.8 out of 10	Mid-Size Companies (51-1,000 employees)	Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.	N/A
Viable	Score 0.0 out of 10	N/A	Viable is an AI-powered analysis tool that helps businesses make use of all their data at scale to make better decisions. The platform provides in-depth analysis and actionable insights from customer feedback, enabling businesses to identify and prioritize the most critical issues that impact user satisfaction and retention. Presented as a Generative Analysis Platform, it harnesses AI to automate qualitative data analysis, saving product teams hours of manual work every year.	$600 per month Up to 2,000 datapoints per month

Pricing

Cisco Webex Experience Management (discontinued)

Viable

Editions & Modules

No answers on this topic

Startup: $600
per month up to 2,000 datapoints per month
Growth: $1,000
per month up to 5,000 datapoints per month
Enterprise: Custom
custom datapoint allocation

Offerings

Pricing Offerings
Cisco Webex Experience Management (discontinued)	Viable
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Plans are billed on an annual basis. There is a 10% premium for monthly pricing.

More Pricing Information

Community Pulse
	Cisco Webex Experience Management (discontinued)	Viable

Best Alternatives
	Cisco Webex Experience Management (discontinued)	Viable
Small Businesses	Sogolytics Score 9.0 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 9.4 out of 10	Verint Voice of the Customer Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cisco Webex Experience Management (discontinued)	Viable
Likelihood to Recommend	9.0 (12 ratings)	- (0 ratings)
Likelihood to Renew	9.0 (1 ratings)	- (0 ratings)
Usability	8.2 (1 ratings)	- (0 ratings)
Support Rating	8.2 (1 ratings)	- (0 ratings)

User Testimonials
	Cisco Webex Experience Management (discontinued)	Viable
Likelihood to Recommend	Discontinued Products Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business Incentivized Dr. ROOPESH RAO Head- Training and Placement/ Training and Placement Officer Read full review	Viable Fit, Inc No answers on this topic
Pros	Discontinued Products Audio and video quality is amazing. Screen sharing is easy. Very secure connection. Collaboration is made easy. Easy access thanks to different versions available. Incentivized LS Lianet Silvester Customer Support Specialist Read full review	Viable Fit, Inc No answers on this topic
Cons	Discontinued Products Not always intuitive or user friendly Getting the most out of the software requires dedicated personnel/time Not that useful unless you'll do something with the data Incentivized Verified User Anonymous Read full review	Viable Fit, Inc No answers on this topic
Likelihood to Renew	Discontinued Products We are happy with Cisco webex services. Webex is great platform to conduct our all kind of online meets. Incentivized VN Vignesh Nayak Senior Inside Sales Specialist Read full review	Viable Fit, Inc No answers on this topic
Usability	Discontinued Products No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps Incentivized BS Badri Sampath VP Consulting Read full review	Viable Fit, Inc No answers on this topic
Support Rating	Discontinued Products Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm. Incentivized BS Badri Sampath VP Consulting Read full review	Viable Fit, Inc No answers on this topic
Alternatives Considered	Discontinued Products As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.] Incentivized KS Kalavati Singh Project Manager Read full review	Viable Fit, Inc No answers on this topic
Return on Investment	Discontinued Products We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet. We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction. Incentivized Verified User Anonymous Read full review	Viable Fit, Inc No answers on this topic
ScreenShots