ClearDATA vs. Hostway (Ntirety)

ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.

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In my opinion, the entire company has room for improvement. We were locked out for more than a year and nobody took care of us and finally we had to move out.

• Leadership is very attentive, working hard to forge interpersonal relationships

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• Easy Maintenance
• Highly Scalable
• High Availability

Incentivized

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• Support was a challenge. Often tickets would sit until escalated.
• Clear expectations on both sides caused communication challenges.
• Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• customer service
• reliability

Zadara: This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.

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Independently Invited by TrustRadius

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For the ease of storing and managing Terabytes of data

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• Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
• Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
• From a customer service standpoint, it was 50/50.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• provided quick and easy solutions
• Quick maintenance of our application
• Negative impact is about performance handling issues and slowness of OS

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info