ClicData vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClicData
Score 8.5 out of 10
N/A
ClicData is a 100% cloud-based business intelligence platform that allows users to connect, process, blend, visualize and share data from a single place. As an automated platform, users are able to rely on the latest version of company data, to ensure users make the right decisions. Hundreds of data connectors ClicData has connectors that allow users to pull data automatically from hundreds of business applications and databases. Data warehousing and ETL…
$79
per month
Zendesk Explore
Score 7.7 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
ClicDataZendesk Explore
Editions & Modules
Premium
$79
per month
Team
$269
per month
Business
$525
per month
Enterprise
Custom Quote
No answers on this topic
Offerings
Pricing Offerings
ClicDataZendesk Explore
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$71 data volume, type of data source and level of automationNo setup fee
Additional DetailsAll plans include multiple users licenses but dashboards can be shared with external users via live links, no license needed. Plans and pricing vary based on the data connectors, refreshes, and the level of automation needed. A few hours of Expert Service are including in all plans but more hours can be purchased. A white label option is also available for consultants and agencies.
More Pricing Information
Features
ClicDataZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
ClicData
10.0
3 Ratings
20% above category average
Zendesk Explore
9.0
9 Ratings
9% above category average
Pixel Perfect reports10.01 Ratings7.15 Ratings
Customizable dashboards10.03 Ratings10.09 Ratings
Report Formatting Templates00 Ratings9.97 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
ClicData
9.0
3 Ratings
10% above category average
Zendesk Explore
8.5
9 Ratings
5% above category average
Drill-down analysis8.03 Ratings9.59 Ratings
Formatting capabilities9.03 Ratings9.09 Ratings
Report sharing and collaboration10.02 Ratings10.09 Ratings
Integration with R or other statistical packages00 Ratings5.65 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
ClicData
8.5
3 Ratings
2% above category average
Zendesk Explore
8.6
9 Ratings
3% above category average
Publish to Web10.02 Ratings7.86 Ratings
Publish to PDF9.02 Ratings9.07 Ratings
Report Versioning7.02 Ratings9.03 Ratings
Report Delivery Scheduling8.01 Ratings8.97 Ratings
Delivery to Remote Servers00 Ratings8.54 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
ClicData
8.5
3 Ratings
5% above category average
Zendesk Explore
7.7
7 Ratings
5% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.03 Ratings7.46 Ratings
Location Analytics / Geographic Visualization7.02 Ratings7.66 Ratings
Predictive Analytics00 Ratings6.55 Ratings
Pattern Recognition and Data Mining00 Ratings9.43 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
ClicData
10.0
2 Ratings
15% above category average
Zendesk Explore
9.2
9 Ratings
7% above category average
Multi-User Support (named login)10.02 Ratings9.58 Ratings
Multiple Access Permission Levels (Create, Read, Delete)10.02 Ratings8.07 Ratings
Role-Based Security Model00 Ratings9.59 Ratings
Report-Level Access Control00 Ratings9.04 Ratings
Single Sign-On (SSO)00 Ratings10.07 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
ClicData
6.0
2 Ratings
28% below category average
Zendesk Explore
8.0
7 Ratings
1% above category average
Responsive Design for Web Access7.02 Ratings6.85 Ratings
Mobile Application1.01 Ratings8.42 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.02 Ratings8.96 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
ClicData
10.0
1 Ratings
23% above category average
Zendesk Explore
6.3
4 Ratings
23% below category average
iFrames10.01 Ratings6.03 Ratings
Themeable User Interface (UI)10.01 Ratings6.63 Ratings
REST API00 Ratings6.14 Ratings
Javascript API00 Ratings6.33 Ratings
Java API00 Ratings5.93 Ratings
Customizable Platform (Open Source)00 Ratings7.02 Ratings
Best Alternatives
ClicDataZendesk Explore
Small Businesses
BrightGauge
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Score 8.9 out of 10
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Score 8.9 out of 10
Medium-sized Companies
Reveal
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Score 9.9 out of 10
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Score 9.9 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
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Jaspersoft Community Edition
Score 9.7 out of 10
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User Ratings
ClicDataZendesk Explore
Likelihood to Recommend
10.0
(3 ratings)
9.3
(9 ratings)
Usability
10.0
(1 ratings)
10.0
(2 ratings)
Support Rating
10.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
ClicDataZendesk Explore
Likelihood to Recommend
ClicData
We used ClicData dashboards in a somewhat unorthodox way: we used "Indicators", or icons within tables to represent data, and the results looked great. The ability to integrate 3rd party HTML into dashboards was valuable (although Clic Data correctly warns that response time may suffer). The ability to start small and release dashboards incrementally suited our needs very well. We also valued the responsive account team getting us quickly pointed in the right direction.
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
ClicData
  • Ease of use, I can put together a dashboard in about an hour that is used by daily.
  • Support, their support team is super helpful and always has detailed insight.
  • Connectors, they have a huge number of connectors that allow easy integration of your data sources.
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Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
ClicData
  • More widgets.
  • Sometimes it takes a while to refresh.
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Zendesk
  • Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
  • It is complicated to create dashboards with no previous Zendesk Explore knowledge
  • The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support
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Usability
ClicData
Like I mentioned before, the ease of use means we not only get very quick results and beautiful dashboards in minutes, it means my team is actually using it because they aren't frustrated in the learning curve or wasting time trying to accomplish simple tasks.
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Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
ClicData
We've only needed support a couple times in the beginning as we were learning the system and how to display our data in interesting ways. Every time we reached out we got very detailed responses and were connected to someone that you could tell was very interested in making sure we were happy with how things were going.
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Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
ClicData
ClicData was the most flexible. It is cloud-based and even has WebService access. You can publish your data for access from other applications. The sheer number of data connectors is amazing. The ability to not only create dashboards, but you can schedule them to be delivered to specific recipients on a scheduled basis via PDF or a static HTML page.
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Zendesk
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
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Return on Investment
ClicData
  • ClicData was by far the most reasonable cost-wise, and we were able to get ROI within just minutes of using it.
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Zendesk
  • Money saved due to proper staffing.
  • Happier Staff- proper staffing ensures no one is overworked.
  • Ability to quickly pinpoint where issues are and why.
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ScreenShots

ClicData Screenshots

Screenshot of Screenshot of ClicData's data warehouse where all your company's data is centralized.Screenshot of Some of ClicData's connectors. 250+ data connections are available.Screenshot of Preview of a joint between datasets from two different sources. Do basic or advanced data transformations with ClicData's ETL features.Screenshot of Daily Sales Productivity dashboard exampleScreenshot of Financial KPIs Dashboard example