What users are saying about
9 Ratings
24 Ratings
9 Ratings
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Score 9.1 out of 100
24 Ratings
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Score 7.2 out of 100

Feature Set Ratings

  • ClicData ranks higher in 4 feature sets: BI Standard Reporting, Report Output and Scheduling, Access Control and Security, Mobile Capabilities
  • Zendesk Explore ranks higher in 2 feature sets: Ad-hoc Reporting, Data Discovery and Visualization
  • ClicData and Zendesk Explore are tied in 1 feature set: Application Program Interfaces (APIs) / Embedding

BI Standard Reporting

10.0

ClicData

100%
9.1

Zendesk Explore

91%
Zendesk Explore ranks higher in 2/3 features

Pixel Perfect reports

10.0
100%
1 Rating
9.0
90%
2 Ratings

Customizable dashboards

9.9
99%
3 Ratings
10.0
100%
5 Ratings

Report Formatting Templates

N/A
0 Ratings
8.4
84%
3 Ratings

Ad-hoc Reporting

8.9

ClicData

89%
9.7

Zendesk Explore

97%
Zendesk Explore ranks higher in 3/4 features

Drill-down analysis

8.0
80%
3 Ratings
10.0
100%
5 Ratings

Formatting capabilities

8.9
89%
3 Ratings
10.0
100%
5 Ratings

Report sharing and collaboration

9.9
99%
2 Ratings
9.0
90%
5 Ratings

Integration with R or other statistical packages

N/A
0 Ratings
10.0
100%
2 Ratings

Report Output and Scheduling

8.5

ClicData

85%
6.6

Zendesk Explore

66%
ClicData ranks higher in 3/4 features

Publish to Web

10.0
100%
2 Ratings
7.0
70%
3 Ratings

Publish to PDF

9.0
90%
2 Ratings
7.1
71%
4 Ratings

Report Versioning

7.0
70%
2 Ratings
4.0
40%
1 Rating

Report Delivery Scheduling

8.0
80%
1 Rating
8.4
84%
4 Ratings

Data Discovery and Visualization

8.5

ClicData

85%
9.0

Zendesk Explore

90%
Zendesk Explore ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

9.9
99%
3 Ratings
10.0
100%
3 Ratings

Location Analytics / Geographic Visualization

7.0
70%
2 Ratings
8.6
86%
3 Ratings

Predictive Analytics

N/A
0 Ratings
8.6
86%
2 Ratings

Access Control and Security

10.0

ClicData

100%
8.7

Zendesk Explore

87%
Zendesk Explore ranks higher in 3/4 features

Multi-User Support (named login)

10.0
100%
2 Ratings
10.0
100%
4 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

10.0
100%
2 Ratings
8.6
86%
4 Ratings

Role-Based Security Model

N/A
0 Ratings
7.2
72%
5 Ratings

Single Sign-On (SSO)

N/A
0 Ratings
9.0
90%
5 Ratings

Mobile Capabilities

5.9

ClicData

59%
5.5

Zendesk Explore

55%
ClicData ranks higher in 2/3 features

Responsive Design for Web Access

6.9
69%
2 Ratings
7.0
70%
1 Rating

Mobile Application

1.0
10%
1 Rating
N/A
0 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

9.9
99%
2 Ratings
4.1
41%
3 Ratings

Application Program Interfaces (APIs) / Embedding

10.0

ClicData

100%
10.0

Zendesk Explore

100%
ClicData ranks higher in 2/3 features

iFrames

10.0
100%
1 Rating
N/A
0 Ratings

Themeable User Interface (UI)

10.0
100%
1 Rating
N/A
0 Ratings

REST API

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • ClicData is rated higher in 1 area: Likelihood to Recommend
  • ClicData and Zendesk Explore are tied in 2 areas: Usability, Support Rating

Likelihood to Recommend

10.0

ClicData

100%
3 Ratings
7.5

Zendesk Explore

75%
5 Ratings

Usability

10.0

ClicData

100%
1 Rating
10.0

Zendesk Explore

100%
2 Ratings

Support Rating

10.0

ClicData

100%
1 Rating
10.0

Zendesk Explore

100%
2 Ratings

Likelihood to Recommend

ClicData

We used ClicData dashboards in a somewhat unorthodox way: we used "Indicators", or icons within tables to represent data, and the results looked great. The ability to integrate 3rd party HTML into dashboards was valuable (although Clic Data correctly warns that response time may suffer).The ability to start small and release dashboards incrementally suited our needs very well. We also valued the responsive account team getting us quickly pointed in the right direction.
Ben Warren | TrustRadius Reviewer

Zendesk Explore

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Anonymous | TrustRadius Reviewer

Pros

ClicData

  • Ease of use, I can put together a dashboard in about an hour that is used by daily.
  • Support, their support team is super helpful and always has detailed insight.
  • Connectors, they have a huge number of connectors that allow easy integration of your data sources.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Anonymous | TrustRadius Reviewer

Cons

ClicData

  • More widgets.
  • Sometimes it takes a while to refresh.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Alexandra Rouzier | TrustRadius Reviewer

Pricing Details

ClicData

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$71

Starting Price

$79 per month

ClicData Editions & Modules

Edition
Premium$791
Team$2691
EnterpriseCustom Quote
Business$5253
  1. per month
  2. none
  3. per month
Additional Pricing Details
All plans include multiple users licenses but dashboards can be shared with external users via live links, no license needed. Plans and pricing vary based on the data connectors, refreshes, and the level of automation needed. A few hours of Expert Service are including in all plans but more hours can be purchased. A white label option is also available for consultants and agencies.

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zendesk Explore Editions & Modules

Additional Pricing Details

Usability

ClicData

ClicData 10.0
Based on 1 answer
Like I mentioned before, the ease of use means we not only get very quick results and beautiful dashboards in minutes, it means my team is actually using it because they aren't frustrated in the learning curve or wasting time trying to accomplish simple tasks.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
Anonymous | TrustRadius Reviewer

Support Rating

ClicData

ClicData 10.0
Based on 1 answer
We've only needed support a couple times in the beginning as we were learning the system and how to display our data in interesting ways. Every time we reached out we got very detailed responses and were connected to someone that you could tell was very interested in making sure we were happy with how things were going.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Alexandra Rouzier | TrustRadius Reviewer

Alternatives Considered

ClicData

ClicData was the most flexible. It is cloud-based and even has WebService access. You can publish your data for access from other applications. The sheer number of data connectors is amazing. The ability to not only create dashboards, but you can schedule them to be delivered to specific recipients on a scheduled basis via PDF or a static HTML page.
Ben Warren | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

ClicData

  • ClicData was by far the most reasonable cost-wise, and we were able to get ROI within just minutes of using it.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
Anonymous | TrustRadius Reviewer

Screenshots

Zendesk Explore

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