What users are saying about
9 Ratings
9 Ratings
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Score 8.9 out of 100
7 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

ClicData

We used ClicData dashboards in a somewhat unorthodox way: we used "Indicators", or icons within tables to represent data, and the results looked great. The ability to integrate 3rd party HTML into dashboards was valuable (although Clic Data correctly warns that response time may suffer).The ability to start small and release dashboards incrementally suited our needs very well. We also valued the responsive account team getting us quickly pointed in the right direction.
Ben Warren | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

ClicData
9.5
Zendesk Explore
7.9
Pixel Perfect reports
ClicData
10.0
Zendesk Explore
Customizable dashboards
ClicData
8.9
Zendesk Explore
8.7
Report Formatting Templates
ClicData
Zendesk Explore
7.0

Ad-hoc Reporting

ClicData
7.7
Zendesk Explore
8.2
Drill-down analysis
ClicData
7.5
Zendesk Explore
8.6
Formatting capabilities
ClicData
7.9
Zendesk Explore
7.3
Report sharing and collaboration
ClicData
7.6
Zendesk Explore
7.8
Integration with R or other statistical packages
ClicData
Zendesk Explore
9.0

Report Output and Scheduling

ClicData
8.5
Zendesk Explore
6.1
Publish to Web
ClicData
10.0
Zendesk Explore
6.7
Publish to PDF
ClicData
9.0
Zendesk Explore
6.7
Report Versioning
ClicData
7.0
Zendesk Explore
4.0
Report Delivery Scheduling
ClicData
8.0
Zendesk Explore
7.0

Data Discovery and Visualization

ClicData
7.7
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
ClicData
8.4
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
ClicData
7.0
Zendesk Explore
10.0

Access Control and Security

ClicData
9.5
Zendesk Explore
9.3
Multi-User Support (named login)
ClicData
9.2
Zendesk Explore
10.0
Multiple Access Permission Levels (Create, Read, Delete)
ClicData
9.7
Zendesk Explore
9.0
Role-Based Security Model
ClicData
Zendesk Explore
9.1
Single Sign-On (SSO)
ClicData
Zendesk Explore
9.0

Mobile Capabilities

ClicData
4.7
Zendesk Explore
8.0
Responsive Design for Web Access
ClicData
5.4
Zendesk Explore
Dedicated iOS Application
ClicData
1.0
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
ClicData
7.6
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

ClicData
10.0
Zendesk Explore
iFrames
ClicData
10.0
Zendesk Explore
Themeable User Interface (UI)
ClicData
10.0
Zendesk Explore

Pros

ClicData

  • Ease of use, I can put together a dashboard in about an hour that is used by daily.
  • Support, their support team is super helpful and always has detailed insight.
  • Connectors, they have a huge number of connectors that allow easy integration of your data sources.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

ClicData

  • More widgets.
  • Sometimes it takes a while to refresh.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Usability

ClicData

ClicData 10.0
Based on 1 answer
Like I mentioned before, the ease of use means we not only get very quick results and beautiful dashboards in minutes, it means my team is actually using it because they aren't frustrated in the learning curve or wasting time trying to accomplish simple tasks.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Support Rating

ClicData

ClicData 10.0
Based on 1 answer
We've only needed support a couple times in the beginning as we were learning the system and how to display our data in interesting ways. Every time we reached out we got very detailed responses and were connected to someone that you could tell was very interested in making sure we were happy with how things were going.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

ClicData

ClicData was the most flexible. It is cloud-based and even has WebService access. You can publish your data for access from other applications. The sheer number of data connectors is amazing. The ability to not only create dashboards, but you can schedule them to be delivered to specific recipients on a scheduled basis via PDF or a static HTML page.
Ben Warren | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

ClicData

  • ClicData was by far the most reasonable cost-wise, and we were able to get ROI within just minutes of using it.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Screenshots

Zendesk Explore

Pricing Details

ClicData

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$71*

* data volume, type of data source and level of automation

ClicData Editions & Modules

Edition
Premium$791
Team$2591
Enterprise$4991
Dedicated$8901
  1. per month
Additional Pricing Details
All plans include multiple users licenses but dashboards can be shared with external users via live links, no license needed. Plans and pricing vary based on the data connectors, refreshes, and the level of automation needed. A few hours of Expert Service are including in all plans but more hours can be purchased. A white label option is also available for consultants and agencies.

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClicData
9.2
Zendesk Explore
7.8

Usability

ClicData
10.0
Zendesk Explore

Support Rating

ClicData
10.0
Zendesk Explore

Add comparison