ClinicSense vs. Tebra Patient Experience

ClinicSense is best suited for any practitioner, either working in a workplace setting, or any self employed practitioner who charts clients and provides scheduling online. It's less appropriate for others in the health industry that don't have applicable charts (personal trainers, nutritionists) and / or have minimal client interactions

Incentivized

Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.

Incentivized

• Client charts are detailed, visual & easy to navigate
• Customization is simple to use, allowing the program to feel more aligned
• Provided templates for client charts are plentiful and simple to use

Incentivized

• Booking online appointments through our website or directly through yelp
• Elegant, organized website
• Send patient reminders
• Increase Ranking SEO to 1st page of Google
• Handles patient online reviews

Incentivized

• It would be great for ClinicSense to appeal to a wider range of users (ie Nutritionists, Personal Trainers etc)

Incentivized

• Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls.
• Ability to have more fields in the appointment request module be required.
• Less expensive annual fee.

Incentivized

The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now

ClinicSense is more geared toward Massage Therapists (in my opinion), whereas Jane targets a variety of practitioners.

Incentivized

Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there

• ROI is immeasureable. I'm certain clients wouldn't book without such a seamless process of online booking with automatic emails & confirmations. It's a huge time saver by inputting charts, finding information and checking schedules. I cannot imagine running my practice without this

Incentivized

• They have been instrumental in increases our business and getting the word out about our services
• Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies
• Very informational relative to anything web-based.

Incentivized