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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clio

    Score8.2 out of 10
    N/AClio is web-based legal practice management software for solo practitioners and small firms. It is designed to replace multiple different systems (like document management, case management, and accounting software) to streamline the amount of technology that small firms need to manage.

    $49

    per month

    Mitratech HotDocs

    Score1.1 out of 10
    N/AMitratech HotDocs is a document automation solution used to turn documents and forms into intelligent templates and workflows for document assembly. HotDocs was acquired by Abacus Next in 2017, and by Mitratech in 2024.N/A
    Pricing
    ClioMitratech HotDocs
    Editions & Modules
    EasyStart
    $49
    per user/per month
    Clio Grow
    $59
    per user/per month
    Essentials
    $89
    per month per user
    Advanced
    $129
    per month per user
    Complete
    $159
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    ClioMitratech HotDocs
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll pricing tiers have a 7-day free trial. Discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    ClioMitratech HotDocs
    Considered Both Products
    Clio
    No answer on this topic
    Mitratech
    No answer on this topic
    Key User Insights
    Would buy again
    59%
    Would buy again
    10 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    59%
    Delivers good value for the price
    10 Answers
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    53%
    Happy with the feature set
    9 Answers
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    56%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    53%
    Implementation went as expected
    9 Answers
    80%
    Implementation went as expected
    4 Answers
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    ClioMitratech HotDocs
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    Score7.1 out of 10
    Medium-sized Companies
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    Formstack for Salesforce
    Score7.1 out of 10
    Enterprises
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    Conga Composer
    Score7.9 out of 10
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    User Ratings
    ClioMitratech HotDocs
    Likelihood to Recommend
    9.1
    (27 ratings)
    1.0
    (10 ratings)
    Usability
    9.2
    (5 ratings)
    1.0
    (2 ratings)
    Support Rating
    6.4
    (4 ratings)
    8.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    4.0
    (1 ratings)
    User Testimonials
    ClioMitratech HotDocs
    Likelihood to Recommend
    Clio
    Clio allows our law firm to track all aspects of a matter, such as documents, emails, time entries, tasks, and notes, in one place. This is ideal for our mid-sized law firm, which handles general litigation, personal injury, and family law. A feature we appreciate is the client portal's secure way to share updates, documents, and invoices.
    Incentivized
    Read full review
    Mitratech
    It is well suited in the organisations which deals with lots of paper work like legal, teaching, research, etc as they need similar kind of documents again and again. In a typical office set up it is of great use by human resource, marketing and legal department. Hot docs is not suitable if you have a proprietary or solo business as it do not caters to them.
    Incentivized
    Read full review
    Pros
    Clio
    • Provides an interface with NextChapter Bankruptcy.
    • Provides an interface with the forms on our website and landing pages to allow for easy transmission of potential clients into our Clio system from these sources with little human intervention.
    • Its billing, invoicing and payment integration makes the billing cycle for clients easier.
    Incentivized
    Read full review
    Mitratech
    • Personalized training. We were able to get an expert on a video call who walked us through solutions to each of our unique problems (i.e. all fifty states have different notary blocks, how can we auto-populate it when the state of the deal is selected?).
    • Team access. Multiple people can work with the templates at once, thus allowing the members of our team who deal with financials to work on their documents while others focus on the organizational and legal documents.
    • Once you have successfully drafted your templates, it runs incredibly smooth (barring any minor hiccups that happen with software updates) and efficiently.
    Incentivized
    Read full review
    Cons
    Clio
    • Document management. It's still far easier for me to create Word templates and just use Word.
    • Centralized filing of client files. Like I said, I use Word. I work on a Mac and use Mac's tag structure. Clio should find a way to gather all files that have a certain tag and allow me to access them through Clio. Instead, I use Hazel and DropBox.
    • Case planning and budgeting. I use OmniFocus for project management, a self-created Excel spreadsheet for project budgeting and a cloud-based service for Gantt charts. How hard would it be to add robust project management tools to Clio?
    • Search feature for stored documents and information. Evernote has Clio beat hands-down, but I don't put client-sensitive information (only caselaw) on Evernote.
    • Case notes. This feature may be useful for high-volume practices, but I never use it.
    Incentivized
    Read full review
    Mitratech
    • Most HotDocs templates demand high-level code. This includes complicated Word codes
    • Using HotDocs is incredibly user-friendly. Creating and maintaining templates is a programming task
    Incentivized
    Read full review
    Likelihood to Renew
    Clio
    We have been able to streamline our task management and everyday office procedures by using Clio to its fullest potential. We have a hire client retention rate because we can easily keep track of leads and follow ups. Clio Draft is saving us time on drafting legal documents and correspondence espondence. Overall, we are able to save time and money on everything tasks
    Incentivized
    Read full review
    Mitratech
    No answers on this topic
    Usability
    Clio
    Clio is intuitive and easy to learn. Even new staff or attorneys with limited tech experience can quickly navigate through tasks, matters, billing, and calendars. This reduces training time and increases productivity, especially in a busy mid-sized law firm. Because it’s cloud-based, Clio can be accessed from any device, anywhere. Whether I am working in the office, at home, or in court, I have full access to my cases, documents, and time entries.
    Incentivized
    Read full review
    Mitratech
    If I cannot get tech support (especially at the supervisory level) during my work hours, then what good is their program?
    Read full review
    Support Rating
    Clio
    When I contact them, I am told that the person who can help me cannot be reached but that I should call back. When I call, I cannot get ahold of anyone who can help. Sales/support does not respond to my emails. Maybe if you are part of a large firm they treat you differently.
    Read full review
    Mitratech
    The support is fine, but make no mistake it is PAID support because you have to purchase it each year in order to keep the updates.
    Incentivized
    Read full review
    Implementation Rating
    Clio
    No answers on this topic
    Mitratech
    If you use WordPerfect X9 - choose"no word-processing software."
    Incentivized
    Read full review
    Alternatives Considered
    Clio
    We did not use any other practice management software, but I did evaluate Rocket Matter as a potential alternative. Rocket Matter does not have the same robust intake software that Clio Grow does and therefore it was not even a plausible alternative for us to implement. Clio is constantly updating and evolving based on feedback from users and that makes it the kind of program that can grow with your business needs.
    Incentivized
    Read full review
    Mitratech
    I haven't evaluated other products. We are so used to HotDocs that it would be difficult for us to switch to something else. We continue to use HotDocs because switching cost is high once you have already started. Be careful before beginning to use this program, as it is hard to breakaway.
    Incentivized
    Read full review
    Return on Investment
    Clio
    • Hard to judge ROI, but it saves us money compared to our old server based system (ProLaw)
    • More accessible from more places. I was able to continue working during a two week trip to the beach.
    • The Client Portal (Clio Connect) is a positive way to send clients document securely, avoids the forwarded email / forwarded attachment problem.
    Incentivized
    Read full review
    Mitratech
    • Positive - Quicker turn around on producing standard documents tailored to the client's specific needs.
    • Negative - Long learning curve. Not an "out of the box" program. It has to be customized.
    Incentivized
    Read full review
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