Cloud Elements (discontinued) vs. Integrately

Cloud Elements shines when you want to offer multiple options to the user on a type of system, such as supporting integration to CRM and wanting to offer Dynamics, Salesforce, and HubSpot on equal footing. If you only have a single integration with a single system, using Cloud Elements adds an unnecessary layer of abstraction.

Incentivized

Integrately boasts a long list of products that it works with, but I feel that the actual implementation is clunky hit-or-miss. In my experience, the UI to create automations is miserably terrible. It shows way too many fields and is constantly resetting collapsed steps, so there is an absolutely dreadful amount of scrolling and searching involved. The order of fields often seems extremely random, which further makes the process for me extremely painful. There seem to be relatively few products that they truly integrate with, and most rely on JSON publishing. Testing is very difficult in my experience as it would only look for the most recent JSON data. It is not possible to test the automations with historical data. The actual success rate of automations is extremely spotty and it is nearly impossible to troubleshoot given the terrible UI. Split workflows (if/then) are very, very clunky. I wasted a huge amount of time manually replicating automations for various gateways.

• The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc.
• Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function.
• Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable.

Incentivized

• Marketing Automation
• Enroll learners in a course
• Send Instant Order Confirmation Email, SMS and Whatsapp Message
• Connect Google Sheet with other apps

Incentivized

• The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch.

Incentivized

• Their workflow builder is almost impossible to use.
• Troubleshooting errors is difficult unless you are a programmer.
• User unfriendly for non-techies.
• Relies heavily on JSON publishing for many tools rather than native integration.

At the time we found Cloud Elements we found no other option that had a Unified API for cloud storage providers.

Incentivized

Integrately is super easy to use, there isn’t a huge learning curve to using it, and their live chat support is also great, so Integrately is better than most.

Incentivized

• Not my area of expertise, but it made my job as an implementer much easier, especially after finishing the first integration.

Incentivized

• I wasted a huge amount of time building workflows that I ultimately walked away from because they did not reliably work.
• They are more affordable than Zapier but in this case, you definitely get what you pay for.