Cloud Elements (discontinued) vs. NovelVox CTI Connector

Cloud Elements (discontinued)

13 Reviews and Ratings

NovelVox CTI Connector

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cloud Elements (discontinued)	Score5 out of 10	N/A	Cloud Elements was a cloud API integration service acquired by UiPath in 2021. It used cooperative apps to connect an organization’s customers, partners and employees to the cloud services they use. The product was discontinued in 2023.	N/A
NovelVox CTI Connector	N/A	N/A	NovelVox CTI connector integrates a telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core…	N/A

Pricing

Cloud Elements (discontinued)

NovelVox CTI Connector

No answers on this topic

No answers on this topic

Pricing Offerings
Cloud Elements (discontinued)	NovelVox CTI Connector
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

No setup fee

No setup fee

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Best Alternatives
	Cloud Elements (discontinued)	NovelVox CTI Connector
Small Businesses	Make Score9.3 out of 10	Make Score9.3 out of 10
Medium-sized Companies	IBM App Connect Score9 out of 10	IBM App Connect Score9 out of 10
Enterprises	Workato Score9.3 out of 10	Workato Score9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cloud Elements (discontinued)	NovelVox CTI Connector
Likelihood to Recommend	8.6 (8 ratings)	- (0 ratings)

User Testimonials
	Cloud Elements (discontinued)	NovelVox CTI Connector
Likelihood to Recommend	Discontinued Products Cloud Elements shines when you want to offer multiple options to the user on a type of system, such as supporting integration to CRM and wanting to offer Dynamics, Salesforce, and HubSpot on equal footing. If you only have a single integration with a single system, using Cloud Elements adds an unnecessary layer of abstraction. Incentivized Erik Ralston Chief Architect Read full review	NovelVox No answers on this topic
Pros	Discontinued Products The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc. Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function. Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable. Incentivized Verified User Read full review	NovelVox No answers on this topic
Cons	Discontinued Products The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch. Incentivized Verified User Read full review	NovelVox No answers on this topic
Alternatives Considered	Discontinued Products At the time we found Cloud Elements we found no other option that had a Unified API for cloud storage providers. Incentivized Verified User Read full review	NovelVox No answers on this topic
Return on Investment	Discontinued Products Not my area of expertise, but it made my job as an implementer much easier, especially after finishing the first integration. Incentivized Verified User Read full review	NovelVox No answers on this topic
ScreenShots		NovelVox CTI Connector Screenshots