CloudBlue PSA vs. Planisware

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

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While not expensive, it is better suited to larger organizations since the requirement for an administrator is not easily maintained at lower user counts. Although the more a site uses it "out of the box" without configuration, the less the requirement for a system administrator.

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• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

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• Apply resource algorithms to timelines
• Enterprise wide and scalable

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• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

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• Organization is still growing and needs to adapt to a rising volume of client needs for consulting, training, core development.
• Major part of corporate oversight is from Europe and is still adapting to US work requirements, responsiveness, communication channels.

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Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

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I wasn't involved in the selection of Planisware.

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• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

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• This is always hard to gauge since we don't have metrics for "did nothing" to compare against. An old Business Roundtable white paper indicated that a 10% reduction in expense could be attained, but I don't think a general statement like that applies to any specific organization unless they can say their Project Management Maturity level is low.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info