CloudBlue PSA vs. Powernoodle

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Well Suited:

• Groups needing to make a decision
• Democratically based decision making
• Sensitive topics
• Discussions Groups needing input

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Powernoodle has ignited deeper, more candid conversations among our team leaders. We've been able to see through these discussions that we haven't always told our story in the most compelling manner, and that we need to be clearer, more concise and less wordy. Since Powernoodle limits your contributions to a certain number of characters, it forces you to think hard about what you really want to say. This feature was particularly powerful for our organization, which has tended to verbosity.
• Powernoodle allowed us to vet old and new ideas in a safe space, minimizing biases and groupthink. In many organizations there are some who speak more than others, and often their ideas get more attention. What Powernoodle does brilliantly is it allows, actually requires, each participant to write what they wish anonymously and without interruption. Each participant is equal in the sense that all input into Powernoodle is brief (limited number of characters) and the anonymity definitely prevents the usual bias toward those who speak the most.
• Powernoodle increased critical thinking about our organization and forced us to re-examine why and how we do what we do. With Powernoodle, we were able to look at everyone's ideas, comment on them, decide if some should be merged, and ultimately vote on them. The Powernoodle process forced us to be clear, which meant we each needed to think critically about what has worked and what hasn't worked for us, and how we move forward with what has worked and with new ideas.

• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It's not mobile friendly yet, but other than that no complaints!

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• While we are still in the beginning stages of taking action on the decisions we made using the Powernoodle process, I have no doubt that there will be a very positive ROI on our overall objectives.