What users are saying about
1 Rating
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Score 10 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

CloudBlue PSA (formerly HarmonyPSA)

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Anonymous | TrustRadius Reviewer

Powernoodle

Well Suited:
  • Groups needing to make a decision
  • Democratically based decision making
  • Sensitive topics
  • Discussions Groups needing input
Drea Kerr | TrustRadius Reviewer

Pros

CloudBlue PSA (formerly HarmonyPSA)

  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
Anonymous | TrustRadius Reviewer

Powernoodle

  • Powernoodle has ignited deeper, more candid conversations among our team leaders. We've been able to see through these discussions that we haven't always told our story in the most compelling manner, and that we need to be clearer, more concise and less wordy. Since Powernoodle limits your contributions to a certain number of characters, it forces you to think hard about what you really want to say. This feature was particularly powerful for our organization, which has tended to verbosity.
  • Powernoodle allowed us to vet old and new ideas in a safe space, minimizing biases and groupthink. In many organizations there are some who speak more than others, and often their ideas get more attention. What Powernoodle does brilliantly is it allows, actually requires, each participant to write what they wish anonymously and without interruption. Each participant is equal in the sense that all input into Powernoodle is brief (limited number of characters) and the anonymity definitely prevents the usual bias toward those who speak the most.
  • Powernoodle increased critical thinking about our organization and forced us to re-examine why and how we do what we do. With Powernoodle, we were able to look at everyone's ideas, comment on them, decide if some should be merged, and ultimately vote on them. The Powernoodle process forced us to be clear, which meant we each needed to think critically about what has worked and what hasn't worked for us, and how we move forward with what has worked and with new ideas.
Theo Dunfey | TrustRadius Reviewer

Cons

CloudBlue PSA (formerly HarmonyPSA)

  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
Anonymous | TrustRadius Reviewer

Powernoodle

  • It's not mobile friendly yet, but other than that no complaints!
Drea Kerr | TrustRadius Reviewer

Alternatives Considered

CloudBlue PSA (formerly HarmonyPSA)

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
Anonymous | TrustRadius Reviewer

Powernoodle

No answers on this topic

Return on Investment

CloudBlue PSA (formerly HarmonyPSA)

  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Anonymous | TrustRadius Reviewer

Powernoodle

  • While we are still in the beginning stages of taking action on the decisions we made using the Powernoodle process, I have no doubt that there will be a very positive ROI on our overall objectives.
Theo Dunfey | TrustRadius Reviewer

Screenshots

Pricing Details

CloudBlue PSA (formerly HarmonyPSA)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudBlue PSA (formerly HarmonyPSA) Editions & Modules

Edition
Annual SaaS$65.001
Monthly SaaSContact Sales
Annual On-PremiseContact Sales
  1. per month (billed annually)
  2. none
Additional Pricing Details

Powernoodle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Powernoodle Editions & Modules

Additional Pricing Details

Add comparison